17 June 2025
The Secretary of State has approved a further extension of Richard Blakeway as the Housing Ombudsman until the end of July 2026.
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29 May 2025
The Housing Ombudsman has released its latest Spotlight report titled “Repairing Trust” which sheds light on the national crisis in maintaining England’s social housing.
Continue reading about Housing Ombudsman calls for national tenant body and funding review as it reveals 474% surge in repair complaints
22 May 2025
The Housing Ombudsman has published a special investigation into Hackney Council, revealing multiple missed opportunities to identify root causes to improve its service to residents.
Continue reading about Housing Ombudsman urges Hackney Council to avoid ‘positivity prism’ as it drives performance improvement
20 May 2025
Housing Ombudsman sets out key learning around emergencies ahead of Awaab’s Law
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15 May 2025
Ombudsman wider orders show how learning from complaints can help landlords to address regulatory concerns.
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24 April 2025
Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’
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10 April 2025
Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rent
Continue reading about Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rent
20 March 2025
Ombudsman calls for landlords to use safety complaints as an ‘early warning sign’ to prevent wider failings
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6 March 2025
Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships
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25 February 2025
Landlord failings on inspections leaving children exposed to damp and mould, as Ombudsman shares latest learning from complaints
Continue reading about Landlord failings on inspections leaving children exposed to damp and mould, as Ombudsman shares latest learning from complaints