Press releases Archives - Housing Ombudsman

Repairing Trust Spotlight report on repairs and maintenance

Housing Ombudsman calls for national tenant body and funding review as it reveals 474% surge in repair complaints

29 May 2025

The Housing Ombudsman has released its latest Spotlight report titled “Repairing Trust” which sheds light on the national crisis in maintaining England’s social housing.

Housing Ombudsman urges Hackney Council to avoid ‘positivity prism’ as it drives performance improvement

22 May 2025

The Housing Ombudsman has published a special investigation into Hackney Council, revealing multiple missed opportunities to identify root causes to improve its service to residents.

Anti-Social Behaviour (ASB). magnifying glass focuses on person icon on wooden block with connection link network for community structure.

Housing Ombudsman sets out key learning around emergencies ahead of Awaab’s Law

20 May 2025

Housing Ombudsman sets out key learning around emergencies ahead of Awaab’s Law

Ombudsman wider orders show how learning from complaints can help landlords to address regulatory concerns

15 May 2025

Ombudsman wider orders show how learning from complaints can help landlords to address regulatory concerns.

Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’

24 April 2025

Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’

A row of houses with piles of coins underneath.

Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rent

10 April 2025

Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rent

A yellow brick wall with a yellow hard hat hung on it.

Ombudsman calls for landlords to use safety complaints as an ‘early warning sign’ to prevent wider failings

20 March 2025

Ombudsman calls for landlords to use safety complaints as an ‘early warning sign’ to prevent wider failings

a silhouette of a house with a missing puzzle piece

Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships

6 March 2025

Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships

white model house in the middle of red model houses

Landlord failings on inspections leaving children exposed to damp and mould, as Ombudsman shares latest learning from complaints

25 February 2025

Landlord failings on inspections leaving children exposed to damp and mould, as Ombudsman shares latest learning from complaints

A person in a full protection suit and mask removing asbestos from a home.

One Housing discovers over 800 incorrect records on asbestos

20 February 2025

A review by One Housing following an Ombudsman investigation has unearthed over 800 entries of incorrect asbestos risk data.

News: Press releases

Housing Ombudsman calls for national tenant body and funding review as it reveals 474% surge in repair complaints

Housing Ombudsman urges Hackney Council to avoid ‘positivity prism’ as it drives performance improvement

Housing Ombudsman sets out key learning around emergencies ahead of Awaab’s Law

Ombudsman wider orders show how learning from complaints can help landlords to address regulatory concerns

Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’

Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rent

Ombudsman calls for landlords to use safety complaints as an ‘early warning sign’ to prevent wider failings

Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships

Landlord failings on inspections leaving children exposed to damp and mould, as Ombudsman shares latest learning from complaints

One Housing discovers over 800 incorrect records on asbestos

News Archive