2 June 2021
The first report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.
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24 May 2021
Regional landlord discussion forum on Complaint Handling Code, Failure Orders and good practice.
Continue reading about New dates released for regional landlord forums
18 May 2021
A new report identifies three key lessons for social landlords in dealing with complaints about cladding to ensure that the impact on all residents is recognised
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Puzzle Button with two pieces is showing complaint
11 May 2021
We have published our first report setting out how we have used our new power to issue complaint handling failure orders.
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Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water
13 April 2021
We have issued our first call for evidence to support a thematic investigation which will look at damp and mould.
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8 April 2021
The Housing Ombudsman has recruited members to its new Resident Panel to provide input and feedback as the service develops.
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Business plan concept image with text alphabets written over blue stripes.
31 March 2021
Our business plan for 2021-22 sets out the next steps to grow and improve our service that build on changes introduced over the last year.
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House, Real Estate Agent, Backgrounds, Loan
24 March 2021
Our new Systemic Framework sets out how we will look beyond individual disputes to identify key issues that impact on residents and landlords’ services.
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16 March 2021
The Housing Ombudsman has appointed Adam Sampson as its first Independent Reviewer of Service Complaints.
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The text, the inscription, the phrase Investigation is written in a notebook that lies on a dark table with a laptop and pen. Business concept.
9 March 2021
We have today started publishing all decisions on cases investigated, a major step in increasing our transparency.
Continue reading about Housing Ombudsman starts publishing its investigation reports on individual casesNotifications