annual report and accounts
23 February 2023
The Housing Ombudsman’s Annual Report for 2021-22 has been published, showing an unprecedented increase in complaints and enquiries received.
Continue reading about Annual report 2021-22 published
21 February 2023
The Ombudsman found severe maladministration for how Clarion responded to blocked drains in a new build property, which left residents living in ‘unsanitary conditions’ and without a working downstairs toilet for considerable periods.
Continue reading about Ombudsman calls for culture change after Clarion left disabled resident without the use of a toilet because of continued drain blockages
16 February 2023
The Housing Ombudsman found severe maladministration for Hammersmith & Fulham Council’s response to repairs on windows where safety concerns and a roof leak which led to the resident reporting fire safety issues.
Continue reading about Severe maladministration for Hammersmith & Fulham Council after multiple repairs failures over 18 months left family in unsafe conditions
14 February 2023
The Housing Ombudsman has published three separate cases involving Lambeth Council, making five severe maladministration findings after multiple failings on issues such as record keeping and complaint handling.
Continue reading about Ombudsman calls for ‘radical improvements’ following five severe maladministration findings for Lambeth Council
9 February 2023
The Ombudsman has found severe maladministration for believe housing after it left a residents bathroom in an “unacceptable state” for two years due to a failure to repair it.
Continue reading about Severe maladministration for believe housing’s handling of bathroom ceiling repair and asbestos
7 February 2023
Focus on cases relating to heating and hot water to drive learning as the Ombudsman’s reveals nearly two in three cases are upheld.
Continue reading about Ombudsman sees 60% increase in complaints on heating and hot water
6 February 2023
The Housing Ombudsman has launched its consultation on the 2023-24 business plan which it will use to deliver an independent, visible and proactive Ombudsman.
Continue reading about Housing Ombudsman launches consultation on 2023-24 business plan
2 February 2023
The Housing Ombudsman has provided an analysis of responses from landlords to the Spotlight report one year on and proposed ten ‘key tests’ for landlords who are producing action plans, as the sector reflects on the inquest into the death of Awaab Ishak and the continued influx of damp and mould cases.
Continue reading about Ombudsman issues evaluation of responses to damp and mould report as complaints continue to rise
31 January 2023
The Housing Ombudsman has found severe maladministration in two separate Clarion cases which formed part of a wider investigation into the landlord.
Continue reading about Two severe maladministration findings for Clarion as Ombudsman reiterates recommendations from its special investigation
26 January 2023
The Housing Ombudsman made two findings of severe maladministration and had to issue two separate failure orders for Spitalfields Housing Association’s failures over responding to a leak which led to flooding and the subsequent complaint handling.
Continue reading about Multiple severe maladministration for Spitalfields Housing’s inadequate response to flooding and its unsatisfactory complaint handling