Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

News:

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Ombudsman appoints new 1,500 strong Resident Panel

9 May 2024

The Housing Ombudsman has appointed its new Resident Panel, with 1,500 residents from across the country to share their views on complaints within social housing and how all of the sector, including the Ombudsman itself, can make improvements.

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Independent Reviewer’s report published

17 January 2024

The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published. It is part of our commitment to learning from complaints about our service and to continually improve our performance. Adam Sampson […]

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