We are aware of a third-party IT security incident that has impacted our case management system.

Whilst we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat or webform.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 03001113000.

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

News

Housing Ombudsman Service statement: IT Security Incident

13 October 2026

We are aware of a third-party IT security incident that has impacted our case management system.   The incident has been contained, and we are working with our external supplier to establish the full facts, including […]

We are aware of a third-party IT security incident that has impacted our case management system.  

The incident has been contained, and we are working with our external supplier to establish the full facts, including the extent of the data involved.  

We are continuing to investigate whether any personal information has been affected and will provide further updates as soon as we are able. In the meantime, we have reported the incident to the Information Commission. 

As a precaution, we recommend that individuals continue to exercise their usual caution when responding to unexpected communications.

Do not disclose personal information unless you are confident of the identity of the requester and report any suspicious activity to the relevant organisation or authorities.  

Anyone with questions or concerns can contact our Data Protection Officer at DPO@housing-ombudsman.org.uk  

Last updated: 13 October 2026 11:00