30 July 2024
The Housing Ombudsman has launched a special investigation into Lewisham Council following a high maladministration rate, including a significant number of severe maladministration findings, and some compliance issues.
Continue reading about Ombudsman launches special investigation into Lewisham Council due to high failure rate in cases
Destination - London (with magnifying glass). Tourist conceptual image
25 July 2024
The Housing Ombudsman has released its latest Insight report, looking into complaints within Greater London.
Continue reading about Half of complaints raised in London, as Ombudsman shares lessons for landlords
9 May 2024
The Housing Ombudsman has appointed its new Resident Panel, with 1,500 residents from across the country to share their views on complaints within social housing and how all of the sector, including the Ombudsman itself, can make improvements.
Continue reading about Ombudsman appoints new 1,500 strong Resident Panel
17 January 2024
The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published. It is part of our commitment to learning from complaints about our service and to continually improve our performance. Adam Sampson […]
Continue reading about Independent Reviewer’s report published
4 January 2024
The Housing Ombudsman has signed a Memorandum of Understanding (MoU) with the New Homes Ombudsman setting out how the two bodies will work with each other.
Continue reading about Memorandum of Understanding signed with the New Homes Ombudsman
Mould and damp staining painted wall surface around an internal home window.
8 November 2023
The Housing Ombudsman is sharing lessons from damp and mould casework it has investigated in recent months, two years after it published its Spotlight report, It’s not lifestyle. It is an opportunity for the sector […]
Continue reading about Ombudsman says landlords are ‘finding their silences’ as complaints rise on damp and mould and changes need to embed
2 November 2023
The Ombudsman has found severe maladministration after a resident ended his own life following long-running mental health issues and a nine-month noise nuisance complaint.
Continue reading about Tragic noise case underlines need for landlords to take a tailored approach to residents with vulnerabilities
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17 October 2023
The Ombudsman has released its Annual Complaints Review for 2022-23, showing all the key complaints statistics from social housing last year.
Continue reading about Ombudsman’s Annual Complaints Review reveal a 323% rise in severe maladministration findings
Negative feedback and rate with bad smile face.
12 October 2023
The Ombudsman has made two severe maladministration findings in two separate cases for Hyde Group after delays and inaction in cases involving a leak and anti-social behaviour.
Continue reading about ‘Unacceptable and inappropriate’ responses by Hyde Group to residents’ complaints about damp and anti-social behaviour
10 October 2023
The Housing Ombudsman has gained new powers to issue wider orders under the Social Housing Regulation Act, allowing it to not only address individual complaints from a landlord, but also extend fairness and protection to wider residents.
Continue reading about Housing Ombudsman publishes revised Scheme to extend fairness to all residents beyond individual complaints