News:

One Housing’s poor record keeping compounds resident distress and landlord failings

15 February 2024

The Ombudsman found severe maladministration by One Housing Group in its record keeping following failures to resolve repair issues, the lack of clear service charge information, and the treatment of a resident’s complaints, all of which caused distress and inconvenience to the resident.

Housing Ombudsman’s Complaint Handling Code becomes statutory as it urges landlords to be prepared

8 February 2024

Housing Ombudsman’s Complaint Handling Code becomes statutory as it urges landlords to be prepared

Vulnerable resident and family forced to eat Christmas dinner on the floor after landlord inaction on property condition

6 February 2024

Vulnerable resident and family forced to eat Christmas dinner on the floor after landlord inaction on property condition

Ombudsman orders £18,800 in compensation after Waltham Forest Council failings in 3 different cases

1 February 2024

Ombudsman orders £18,800 in compensation after Waltham Forest Council failings in 3 different cases

Ombudsman calls for Royal Commission ‘to re-establish housing policy as a health intervention’ and create a long-term plan for social housing

23 January 2024

The Ombudsman has used its latest Spotlight report on attitudes, respect and rights to make several recommendations for landlords and policy makers, including a new Royal Commission for housing.

Resident left sleeping on the floor after Torus failed to tackle spreading mould in the home

18 January 2024

Resident left sleeping on the floor after Torus failed to tackle spreading mould in the home

Croydon Council urged to use learning as ‘springboard to deliver better services’ after four residents experience severe maladministration

16 January 2024

Croydon Council urged to use learning as ‘springboard to deliver better services’ after four residents experience severe maladministration

Ombudsman inspection report urges Lambeth Council to tackle cause of complaints to create meaningful change

11 January 2024

The Housing Ombudsman has released its inspection report into Lambeth Council, finding that despite improvements made, these have not been “seen and felt by its residents”.

Clarion to pay nearly £11,000 to residents after failings in damp and leak repairs

9 January 2024

The Housing Ombudsman has ordered Clarion to pay £10,800 in compensation to households after it made 4 findings of severe maladministration across 3 cases.

Scam awareness and data protection in the housing sector

19 December 2023

We’ve seen a rise in scammers targeting social housing residents during the festive period when people typically spend more time at home or online. This guide will help residents and landlords be aware of potential scams.

There is also helpful information from the Information Commissioner’s Office (ICO) about understanding your rights when it comes to the protection of your personal data.