Beth Smith, Author at Housing Ombudsman

Housing Ombudsman raises urgent concerns about window-related complaints in social housing

11 July 2024

The Housing Ombudsman has expressed deep concerns about the handling of window-related complaints in the social housing sector, leading to an open letter being written to social housing Chief Executives.

Housing Ombudsman and Regulator of Social Housing set out how they will continue to work together

10 July 2024

Housing Ombudsman and Regulator of Social Housing set out how they will continue to work together

Ombudsman highlights lessons from 27 landlords as it releases severe maladministration report on leaks

9 July 2024

Ombudsman highlights lessons from 27 landlords as it releases severe maladministration report on leaks

Ombudsman shows breadth of detriment caused by knowledge and information failings in latest severe maladministration report

21 May 2024

Ombudsman shows breadth of detriment caused by knowledge and information failings in latest severe maladministration report

Sanctuary review nearly 4,000 cases as part of Ombudsman wider order

16 May 2024

Sanctuary review nearly 4,000 cases as part of Ombudsman wider order

Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture

14 May 2024

Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture

Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings

25 April 2024

Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings.

Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise

16 April 2024

Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise

Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration

9 April 2024

Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration

Consultation launched on Housing Ombudsman’s proposed approach to Good Practice

26 March 2024

Consultation launched on Housing Ombudsman’s proposed approach to Good Practice

News:

Housing Ombudsman raises urgent concerns about window-related complaints in social housing

Housing Ombudsman and Regulator of Social Housing set out how they will continue to work together

Ombudsman highlights lessons from 27 landlords as it releases severe maladministration report on leaks

Ombudsman shows breadth of detriment caused by knowledge and information failings in latest severe maladministration report

Sanctuary review nearly 4,000 cases as part of Ombudsman wider order

Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture

Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings

Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise

Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration

Consultation launched on Housing Ombudsman’s proposed approach to Good Practice

News Archive