We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

News:

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Severe maladministration for exempt accommodation provider 3CHA after significant failings led to the unreasonable eviction of a resident

9 March 2023

The Ombudsman found severe maladministration for 3CHA after a resident living in supported housing was issued with an immediate eviction notice, contrary to the landlord’s policy and without reasonable evidence for issuing the notice.

Continue reading about Severe maladministration for exempt accommodation provider 3CHA after significant failings led to the unreasonable eviction of a resident
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Quarter of complaint handling failure orders not complied with

6 March 2023

A quarter of the complaint handling failure orders issued by the Housing Ombudsman in the last three-month period were not complied with. The Ombudsman issued 38 failure orders, including the most orders for failing to fulfil membership obligations.

Continue reading about Quarter of complaint handling failure orders not complied with
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Severe maladministration for Nottingham City Homes as repairs failings had ‘seriously detrimental impact’ on disabled resident

2 March 2023

The Ombudsman has found severe maladministration for Nottingham City Homes’ response to various repairs in a disabled residents’ home, including excess cold and allowing water to leak in through doors for two years.

Continue reading about Severe maladministration for Nottingham City Homes as repairs failings had ‘seriously detrimental impact’ on disabled resident
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Ombudsman calls for culture change after Clarion left disabled resident without the use of a toilet because of continued drain blockages

21 February 2023

The Ombudsman found severe maladministration for how Clarion responded to blocked drains in a new build property, which left residents living in ‘unsanitary conditions’ and without a working downstairs toilet for considerable periods.

Continue reading about Ombudsman calls for culture change after Clarion left disabled resident without the use of a toilet because of continued drain blockages
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Severe maladministration for Hammersmith & Fulham Council after multiple repairs failures over 18 months left family in unsafe conditions

16 February 2023

The Housing Ombudsman found severe maladministration for Hammersmith & Fulham Council’s response to repairs on windows where safety concerns and a roof leak which led to the resident reporting fire safety issues.

Continue reading about Severe maladministration for Hammersmith & Fulham Council after multiple repairs failures over 18 months left family in unsafe conditions