We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

News:

alt=" "

Ombudsman issues evaluation of responses to damp and mould report as complaints continue to rise

2 February 2023

The Housing Ombudsman has provided an analysis of responses from landlords to the Spotlight report one year on and proposed ten ‘key tests’ for landlords who are producing action plans, as the sector reflects on the inquest into the death of Awaab Ishak and the continued influx of damp and mould cases.

Continue reading about Ombudsman issues evaluation of responses to damp and mould report as complaints continue to rise
alt=" "

Multiple severe maladministration for Spitalfields Housing’s inadequate response to flooding and its unsatisfactory complaint handling

26 January 2023

The Housing Ombudsman made two findings of severe maladministration and had to issue two separate failure orders for Spitalfields Housing Association’s failures over responding to a leak which led to flooding and the subsequent complaint handling.

Continue reading about Multiple severe maladministration for Spitalfields Housing’s inadequate response to flooding and its unsatisfactory complaint handling