19 November 2024
Housing Ombudsman orders Aster to conduct an independent review which has found failings in Aster’s handling of living roof maintenance
Continue reading about Independent review finds critical areas for improvement in Aster’s ‘living roofs’ management12 November 2024
Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report
Continue reading about Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report6 November 2024
We are taking a big step towards providing a more inclusive service to residents.
Continue reading about Ombudsman updates online webform to improve resident complaint journey5 November 2024
Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents
Continue reading about Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents22 October 2024
The Housing Ombudsman has decided to re-open applications to join its Resident Panel to include residents wanting to apply over the phone and post.
Continue reading about Ombudsman re-opens Resident Panel applications16 October 2024
Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings
Continue reading about Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings3 October 2024
The Ombudsman has released its special report into GreenSquareAccord, focusing on complaint handling, repairs, policy and compensation as areas in need for improvement.
Continue reading about Ombudsman investigation into GreenSquareAccord urges landlord to go further after encouraging initial response1 October 2024
Ombudsman announces special investigation report into Wandle following high maladministration rate
Continue reading about Ombudsman launches special investigation into Wandle to drive learning and improvements from complaints26 September 2024
Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report
Continue reading about Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report18 September 2024
Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report
Continue reading about Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report