6 November 2024
We are taking a big step towards providing a more inclusive service to residents.
Continue reading about Ombudsman updates online webform to improve resident complaint journey5 November 2024
Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents
Continue reading about Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents22 October 2024
The Housing Ombudsman has decided to re-open applications to join its Resident Panel to include residents wanting to apply over the phone and post.
Continue reading about Ombudsman re-opens Resident Panel applications16 October 2024
Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings
Continue reading about Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings3 October 2024
The Ombudsman has released its special report into GreenSquareAccord, focusing on complaint handling, repairs, policy and compensation as areas in need for improvement.
Continue reading about Ombudsman investigation into GreenSquareAccord urges landlord to go further after encouraging initial response1 October 2024
Ombudsman announces special investigation report into Wandle following high maladministration rate
Continue reading about Ombudsman launches special investigation into Wandle to drive learning and improvements from complaints26 September 2024
Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report
Continue reading about Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report18 September 2024
Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report
Continue reading about Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report4 September 2024
Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report
Continue reading about Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report29 August 2024
An independent review into repairs and decants ordered by the Housing Ombudsman has provided 31 recommendations for Peabody to improve services.
Continue reading about Independent review at Peabody finds 180 families decanted for lengthy periods following Ombudsman wider order