News - Page 19 of 30 - Housing Ombudsman

Severe maladministration for Clarion’s excessive delay in removing resident from tenancy

1 December 2022

The Ombudsman found severe maladministration for Clarion’s failings in handling a resident’s request to be removed from a tenancy. It had a significant impact on the resident as he was unable to start a new tenancy so did not have a secure home for two years and caused him considerable time and effort in pursuing the issue.

Ombudsman writes open letter to social landlords urging renewed focus on damp and mould approach

29 November 2022

The Housing Ombudsman has today written to social landlords about complaints relating to damp and mould asking them to renew their focus on the recommendations in its Spotlight report on the topic published last year.

Severe maladministration for Lambeth’s lengthy delays on window repairs

22 November 2022

We found severe maladministration for the London Borough of Lambeth’s lengthy delays in repairing a window . It comes as the Ombudsman has written to the landlord expressing his concern at the high level of failure seen in our casework since issuing a special report earlier this year.

Ombudsman writes to Rochdale Boroughwide Housing following Awaab Ishak inquest

16 November 2022

The Ombudsman, Richard Blakeway, has today written to the Chief Executive of Rochdale Boroughwide Housing, following the coroner’s verdict on the Awaab Ishak inquest.

Ombudsman issues highest number of complaint handling failure orders since first introduced

14 November 2022

The Ombudsman issued 45 complaint handling failure orders between July and September 2022, the highest number since they came into effect.

Multiple severe maladministration findings on Johnnie Johnson Housing response and record keeping in antisocial behaviour case

10 November 2022

The Housing Ombudsman made three findings of severe maladministration for Johnnie Johnson Housing’s significant failings in responding to a resident’s complaint about antisocial behaviour, together with its record keeping and complaint handling.

Ombudsman issues call for evidence on record keeping

8 November 2022

The Ombudsman has issued a call for evidence to support its next systemic investigation which will look at record keeping and data management.

Ombudsman finds severe maladministration for PA Housing’s repeated failings

1 November 2022

We found severe maladministration for PA Housing’s repeated failings in dealing with a leak coming into a resident’s bedroom from the property above causing her to sleep in her living room for more than 18 months.

New ARAC member appointed

24 October 2022

New ARAC member

Fundamental unfairness in landlords handling of noise nuisance complaints, says Ombudsman following systemic investigation

24 October 2022

Our report, Spotlight on noise complaints: Time to be heard, brings together learning from a review of more than 800 noise related cases dealt with over three years together with insight from 374 responses to our call for evidence plus interviews with front line staff and residents of some individual landlords.

Latest News

Severe maladministration for Clarion’s excessive delay in removing resident from tenancy

Ombudsman writes open letter to social landlords urging renewed focus on damp and mould approach

Severe maladministration for Lambeth’s lengthy delays on window repairs

Ombudsman writes to Rochdale Boroughwide Housing following Awaab Ishak inquest

Ombudsman issues highest number of complaint handling failure orders since first introduced

Multiple severe maladministration findings on Johnnie Johnson Housing response and record keeping in antisocial behaviour case

Ombudsman issues call for evidence on record keeping

Ombudsman finds severe maladministration for PA Housing’s repeated failings

New ARAC member appointed

Fundamental unfairness in landlords handling of noise nuisance complaints, says Ombudsman following systemic investigation

News Archive