26 April 2022
The Ombudsman found severe maladministration for Clarion’s repeated failure to respond to a resident’s complaints and her requests to escalate them.
Continue reading about Severe maladministration for Clarion’s repeated complaint handling failures25 April 2022
The April issue of our e-newsletter is out now.
Continue reading about April newsletter out now13 April 2022
We have launched a call for evidence to support our next systemic investigation which will look at noise complaints.
Continue reading about Ombudsman launches call for evidence on noise complaints5 April 2022
Our online casebook now contains nearly 1,800 individual investigation reports
Continue reading about Ombudsman’s online casebook reaches nearly 1,800 decisions31 March 2022
Tendring District Council’s significant and avoidable delays in dealing with a resident’s repairs led to a finding of severe maladministration.
Continue reading about Severe maladministration for Tendring Council’s significant and avoidable delays22 March 2022
Ombudsman calls for stronger regulation of managing agents after unfairness to social landlord residents investigated
Continue reading about Ombudsman calls for stronger regulation of managing agents15 March 2022
Our new series of webinars will discuss the revised Code which will be implemented on 1 April 2022.
Continue reading about New Complaint Handling Code webinars15 March 2022
The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.
Continue reading about Two severe maladministration findings for L&Q11 March 2022
The March issue of our e-newsletter is out now.
Continue reading about March newsletter out now9 March 2022
We have published our first annual review of complaints, where we found 66% of investigations into complaint handling were upheld.
Continue reading about First annual review of complaints examines sector’s performance