Latest News

Housing Ombudsman appoints new Panel of Advisors

12 July 2018

The Housing Ombudsman Service has appointed its first Panel of Advisors to provide advice and guidance to the Ombudsman on strategic direction and planning.

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Annual report 2017-18 published

6 July 2018

The Housing Ombudsman’s Annual Report and Accounts for 2017-18, published today, shows improvements in the service and good progress against targets.

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Business Plan 2018-19 published

15 June 2018

The Housing Ombudsman has published his Business Plan for 2018-19 setting out priorities for the year ahead.

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Welcome to our new website

24 May 2018

We are pleased to launch our new website today.

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Consumer redress in the housing market

8 May 2018

We welcomed the government’s consultation on ‘Strengthening consumer redress in the housing market’ and support the proposal to improve consumer access to redress across the housing and property sector.

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Tackling unfair practices in the leasehold market

16 January 2018

We responded to the government’s consultation ‘Tackling unfair practices in the leasehold market’ which looked at a range of measures to tackle unfair and unreasonable abuses of leasehold.

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New Homes Ombudsman consultation

16 January 2018

We responded to the All Party Parliamentary Group for Excellence in the Built Environment (APPGEBE) Inquiry, looking into the potential and detail for a New Homes Ombudsman.

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Mayor’s draft London Housing Strategy consultation

11 December 2017

We have published a response to the Mayor of London’s draft London Housing Strategy. It focuses on the specific areas of the draft housing strategy which touch on the Housing Ombudsman’s role. These are under the […]

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Statement on cross-sector Housing Ombudsman consultation

30 November 2017

We welcome the Secretary of State’s announcement that there will be a consultation on options to improve redress across the housing sector.

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Housing Ombudsman launches consultation on plans for 2018-19

15 November 2017

The Housing Ombudsman has published a consultation paper seeking views and insight from landlords and residents to help inform its plans for 2018-19. The paper provides a review of the year 2017-18 up to the […]

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