Latest News

Housing Ombudsman publishes new three-year plan

6 June 2019

We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.

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Online complaint form: technical issues

6 June 2019

We experienced some technical issues with our online complaint form between 3 and 6 June. It was temporarily unavailable during most of this period but if you were able to submit a complaint using the […]

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New report puts the spotlight on complaints about repairs

28 March 2019

We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.

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Response to Strengthening Consumer Redress report

24 January 2019

Housing Ombudsman’s statement in response to ‘Strengthening Consumer Redress in the Housing Market: Summary of responses to the consultation and the Government’s response‘ – “We welcome joining up between redress schemes to make it easier […]

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Housing Ombudsman issues special report on Metropolitan

16 January 2019

The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.

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Housing Ombudsman launches consultation on three year corporate plan

12 November 2018

We have launched a consultation seeking views on our three year corporate plan, 2019-22, and supporting plan for the first year.

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Our response to the social housing green paper

7 November 2018

We welcome the government’s new vision for social housing set out in the green paper, A new deal for social housing.

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New case studies added

13 September 2018

We have added three new case studies to our website. The case studies help to illustrate the range of complaint subjects we deal with and how we can help at different stages of the complaints process.

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Social housing green paper: Using our complaints knowledge to respond

23 August 2018

Effective resolution of complaints is one of the five core themes in the Government’s social housing green paper, A new deal for social housing, and will form the focus of our response to the consultation.

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New workshops focus on quick and efficient complaints resolution

9 August 2018

Our new series of workshops for autumn/winter 2018-19 in partnership with HQN gets under way in October.

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