Read our new Spotlight report on repairs and maintenance – repairing trust.

Latest News

House keys sitting on an eviction notice received in the mail.

Severe maladministration for exempt accommodation provider 3CHA after significant failings led to the unreasonable eviction of a resident

9 March 2023

The Ombudsman found severe maladministration for 3CHA after a resident living in supported housing was issued with an immediate eviction notice, contrary to the landlord’s policy and without reasonable evidence for issuing the notice.

Continue reading about Severe maladministration for exempt accommodation provider 3CHA after significant failings led to the unreasonable eviction of a resident
Hand Pushing Blue Complaints Modern Laptop Keyboard Key. 3D Illustration.

Quarter of complaint handling failure orders not complied with

6 March 2023

A quarter of the complaint handling failure orders issued by the Housing Ombudsman in the last three-month period were not complied with. The Ombudsman issued 38 failure orders, including the most orders for failing to fulfil membership obligations.

Continue reading about Quarter of complaint handling failure orders not complied with
Wooden white house toy and construction tools on wooden background with copy space.Real estate concept, New house concept, Finance loan business concept, Repair maintenance concept

Severe maladministration for Nottingham City Homes as repairs failings had ‘seriously detrimental impact’ on disabled resident

2 March 2023

The Ombudsman has found severe maladministration for Nottingham City Homes’ response to various repairs in a disabled residents’ home, including excess cold and allowing water to leak in through doors for two years.

Continue reading about Severe maladministration for Nottingham City Homes as repairs failings had ‘seriously detrimental impact’ on disabled resident
Close-up young rats (Rattus norvegicus) sniffs leftovers on a plate on sink at the kitchen. Fight with rodents in the apartment. Extermination.

Double severe maladministration for Longhurst Group repairs failings after rodent problem

28 February 2023

The Ombudsman has made two findings of severe maladministration for Longhurst Group’s response to various repair issues for a vulnerable resident and its subsequent complaint handling.

Continue reading about Double severe maladministration for Longhurst Group repairs failings after rodent problem
annual report and accounts

Annual report 2021-22 published

23 February 2023

The Housing Ombudsman’s Annual Report for 2021-22 has been published, showing an unprecedented increase in complaints and enquiries received.

Continue reading about Annual report 2021-22 published
sewer breakthrough. sewage leakage from the sewer manhole onto the road. close-up

Ombudsman calls for culture change after Clarion left disabled resident without the use of a toilet because of continued drain blockages

21 February 2023

The Ombudsman found severe maladministration for how Clarion responded to blocked drains in a new build property, which left residents living in ‘unsanitary conditions’ and without a working downstairs toilet for considerable periods.

Continue reading about Ombudsman calls for culture change after Clarion left disabled resident without the use of a toilet because of continued drain blockages
closeup of old dirty window sill

Severe maladministration for Hammersmith & Fulham Council after multiple repairs failures over 18 months left family in unsafe conditions

16 February 2023

The Housing Ombudsman found severe maladministration for Hammersmith & Fulham Council’s response to repairs on windows where safety concerns and a roof leak which led to the resident reporting fire safety issues.

Continue reading about Severe maladministration for Hammersmith & Fulham Council after multiple repairs failures over 18 months left family in unsafe conditions
Pile of document waiting to be managed on background

Ombudsman calls for ‘radical improvements’ following five severe maladministration findings for Lambeth Council

14 February 2023

The Housing Ombudsman has published three separate cases involving Lambeth Council, making five severe maladministration findings after multiple failings on issues such as record keeping and complaint handling.

Continue reading about Ombudsman calls for ‘radical improvements’ following five severe maladministration findings for Lambeth Council