News - Housing Ombudsman

Housing Ombudsman shares learning from windows complaints following ‘inexcusable’ cases

13 August 2025

Housing Ombudsman shares learning from windows complaints following ‘inexcusable’ cases

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Housing Ombudsman completes investigation into Wandle following constructive process

22 July 2025

Housing Ombudsman completes investigation into Wandle following constructive process

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New videos to support residents with the complaints process

14 July 2025

These videos are designed to support residents understand our complaints process better.

Housing Ombudsman Service Corporate Strategy 2025-30 and Business Plan 2025-26 Healthier homes, fairer services and trusting relationships

Housing Ombudsman’s new Corporate Strategy and Business Plan focuses on service excellence to meet rising demand

3 July 2025

The Housing Ombudsman has published its Corporate Strategy 2025-30 and Business Plan for 2025-26, approved by the Secretary of State.

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Housing Ombudsman encourages landlords to focus on hate incidents in antisocial behaviour

2 July 2025

Housing Ombudsman encourages landlords to focus on hate incidents in antisocial behaviour

Housing Ombudsman targets areas landlords can ‘renew and improve’ relationships with leaseholders

19 June 2025

Housing Ombudsman targets areas landlords can ‘renew and improve’ relationships with leaseholders

Richard Blakeway extended in Housing Ombudsman role

17 June 2025

The Secretary of State has approved a further extension of Richard Blakeway as the Housing Ombudsman until the end of July 2026.

Repairing Trust Spotlight report on repairs and maintenance

Housing Ombudsman calls for national tenant body and funding review as it reveals 474% surge in repair complaints

29 May 2025

The Housing Ombudsman has released its latest Spotlight report titled “Repairing Trust” which sheds light on the national crisis in maintaining England’s social housing.

Housing Ombudsman urges Hackney Council to avoid ‘positivity prism’ as it drives performance improvement

22 May 2025

The Housing Ombudsman has published a special investigation into Hackney Council, revealing multiple missed opportunities to identify root causes to improve its service to residents.

Anti-Social Behaviour (ASB). magnifying glass focuses on person icon on wooden block with connection link network for community structure.

Housing Ombudsman sets out key learning around emergencies ahead of Awaab’s Law

20 May 2025

Housing Ombudsman sets out key learning around emergencies ahead of Awaab’s Law

Latest News

Housing Ombudsman shares learning from windows complaints following ‘inexcusable’ cases

Housing Ombudsman completes investigation into Wandle following constructive process

New videos to support residents with the complaints process

Housing Ombudsman’s new Corporate Strategy and Business Plan focuses on service excellence to meet rising demand

Housing Ombudsman encourages landlords to focus on hate incidents in antisocial behaviour

Housing Ombudsman targets areas landlords can ‘renew and improve’ relationships with leaseholders

Richard Blakeway extended in Housing Ombudsman role

Housing Ombudsman calls for national tenant body and funding review as it reveals 474% surge in repair complaints

Housing Ombudsman urges Hackney Council to avoid ‘positivity prism’ as it drives performance improvement

Housing Ombudsman sets out key learning around emergencies ahead of Awaab’s Law

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