Annual Report and Accounts (ARA) 24-25 published
16 December 2025
We have published our Annual Report and Accounts for 24-25.
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Roof is Leaking or Pipe Rupture at Home: Panicing Couple In Despair Sitting on a Sofa Watching How Water Drips into Buckets in their Living Room. Catastrophe, Distaster and Financial Ruin
Housing Ombudsman urges landlords to ‘see the person behind the repair’ in latest report
11 December 2025
Housing Ombudsman urges landlords to see the person behind the repair
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Close-up Of A Shocked Woman Looking at moldy room
Housing Ombudsman shares learning from ‘complex’ leak cases
20 November 2025
We have published our latest severe maladministration report. This focuses on leaks, one of the primary causes of damp and mould in homes.
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Closeup of man hand holding cardboard at new home. Young man unpacking boxes in new apartment. Man hand carrying carton box while relocating with his girlfriend.
Housing Ombudsman highlights 3 wider orders on temporary moves to prevent future failings
18 November 2025
We have published the outcomes of 3 wider orders that focus on the issue of temporary moves.
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Housing Ombudsman publishes new further investigations process to help landlords detect and fix problems early
30 October 2025
We have published our revised further investigation process. This aims to allow landlords to resolve issues earlier without the need for a full investigation.
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Mushrooms growing on a child’s bedroom wall among cases in latest Housing Ombudsman damp and mould report
28 October 2025
Mushrooms growing on a child’s bedroom wall among cases in latest Housing Ombudsman damp and mould report
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Lewisham Council must know its homes better to improve services for residents
7 October 2025
We have released our special investigation report into Lewisham Council.
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Housing Ombudsman welcomes new information rights for social housing tenants
30 September 2025
Tenants of private registered providers will have new rights to access information.
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Housing Ombudsman’s Annual Complaint Review shows signs of cautious optimism amid rising complaint volumes
23 September 2025
Housing Ombudsman’s Annual Complaint Review shows signs of cautious optimism amid rising complaint volumes
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Housing Ombudsman shares learning around ‘silent’ severe maladministration areas
18 September 2025
Housing Ombudsman shares learning around ‘silent’ severe maladministration areas.
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