Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

News:

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Spotlight on knowledge and information management

2 December 2025

02/12/2025 @ 14:00-16:00 – Join our free CPD certified workshop on our knowledge and information management report. This workshop is an opportunity for landlords discuss how the recommendations from the report are being implemented in your organisation. By the end of the session attendees will be able to: recall the recommendations from the report discuss how the recommendations can […]

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Spotlight report on damp and mould workshop

11 December 2025

11/12/2025 @ 14:00-16:00 – Join our interactive workshop on the spotlight report on damp and mould.   This is your chance to discuss the recommendations on damp and mould made in the report and how they affect your organisation.   During the workshop you’ll:  share real life examples of what’s working in your organisation  hear how other organisations are working […]

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Spotlight report on Repairing Trust virtual workshop

18 December 2025

18/12/2025 @ 10:00-12:00 – Join our interactive workshop on the Spotlight report repairing trust.   This is your chance to discuss the recommendations on repairs and maintenance made in the report and how they affect your organisation.   During the workshop you’ll:  share real life examples of what’s working in your organisation  hear how other organisations are working   discover the […]

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Spotlight on attitudes, respect and rights virtual workshop for case handlers

8 January 2026

08/01/2026 @ 10:00-12:00 – Join our interactive workshop on the Spotlight report on attitudes, respect, and rights.   This is your chance to discuss the recommendations made in the report and how they affect your organisation.   During the workshop you’ll:  share real life examples of what’s working in your organisation  hear how other organisations are working   discover the recommendation categories  […]

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Spotlight on damp and mould virtual workshop

13 January 2026

13/01/2026 @ 10:00-12:00 – Join our interactive workshop on the spotlight report on damp and mould.   This is your chance to discuss the recommendations on damp and mould made in the report and how they affect your organisation.   During the workshop you’ll:  share real life examples of what’s working in your organisation  hear how other organisations are working […]

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Learning from complaints webinar with Abri

21 January 2026

21/01/2026 @ 10:00-11:00 – Join us for this free webinar hosted by our Centre for Learning for social housing landlords. This session is part of our ‘learning from complaints’ series. We’re delighted to be joined by Abri, a housing association based in the south of England. They will share their learning following our finding of severe maladministration. In this […]

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Spotlight report on Repairing Trust virtual workshop

21 January 2026

21/01/2026 @ 14:00-16:00 – Join our interactive workshop on the Spotlight report on repairing trust.   This is your chance to discuss the recommendations on repairs and maintenance made in the report and how they affect your organisation.   During the workshop you’ll:  share real life examples of what’s working in your organisation  hear how other organisations are working   […]

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Spotlight on damp and mould virtual workshop

4 February 2026

04/02/2026 @ 14:00-16:00 – Join our interactive workshop on the spotlight report on damp and mould.   This is your chance to discuss the recommendations on damp and mould made in the report and how they affect your organisation.   During the workshop you’ll:  share real life examples of what’s working in your organisation  hear how other organisations are working […]

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