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Spotlight report on damp and mould workshop

7 October 2025

07/10/2025 @ 14:00-16:00 – Join our CPD certified workshop for non-tech landlord staff. Learn about our Spotlight report on damp and mould recommendations and our one-year follow-up report findings. By the end of the end of the session attendees will be able to: recall the recommendations from the Spotlight report on damp and Mould report discuss how the recommendations can […]

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Awaab’s Law webinar with the Ministry of Housing, Communities and Local Government

8 October 2025

08/10/2025 @ 11:00-12:00 – Join our 1-hour webinar for member landlords on the introduction of Awaab’s Law: We’re excited to be joined by the Ministry of Housing, Communities and Local Government. They will discuss how social housing landlords should implement the new law. Richard Blakeway, the Housing Ombudsman, will discuss our role in Awaab’s Law. We will also talk […]

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Member Responsible for Complaints (MRC) Conference 2025

15 October 2025

15/10/2025 @ 10:00-16:00 – Join the Housing Ombudsman and other Members Responsible for Complaints (MRCs) for the 2025 MRC conference. An event focused on how MRC oversight from complaints can drive learning and meaningful improvements for residents. At this year’s conference you will: hear from a panel of guest speakers about how the MRC role bridges operations and governance […]

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Spotlight report on damp and mould workshop

22 October 2025

22/10/2025 @ 10:00-12:00 – Join our CPD certified workshop for non-tech landlord staff. Learn about our Spotlight report on damp and mould recommendations and our one-year follow-up report findings. By the end of the end of the session attendees will be able to: recall the recommendations from the Spotlight report on damp and Mould report discuss how the recommendations can […]

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Landlord forum for local authorities

4 November 2025

04/11/2025 @ 10:00-11:30 – Meet with us and housing professionals at our regular member forum  Join fellow housing professionals at our exclusive member forum for local authority landlords.    Why attend?  We have created this forum to offer the opportunity of landlords with under 1,000 homes to directly influence how we work, share your experiences, and get answers to […]

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Virtual workshop attitudes, respect and rights for case handlers

4 November 2025

04/11/2025 @ 14:00-16:00 – This 2-hour virtual workshop focuses on our Spotlight report on attitudes, respect and rights. we’ll discuss the January 2024 report and its recommendations. At the end of the session you will be able to: recall the recommendations from the Spotlight report on attitudes, respect and rights assess the impact on both the resident and the […]

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Spotlight report on damp and mould workshop

5 November 2025

05/11/2025 @ 10:00-12:00 – Join our CPD certified workshop for non-tech landlord staff. Learn about our Spotlight report on damp and mould recommendations and our one-year follow-up report findings. By the end of the end of the session attendees will be able to: recall the recommendations from the Spotlight report on damp and Mould report discuss how the recommendations can […]

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Landlord forum for landlords with under 1,000 homes

11 November 2025

11/11/2025 @ 14:00-15:30 – Meet with us and housing professionals at our regular member forum  Join fellow housing professionals at our exclusive member forum for landlords managing less than 1000 homes.    Why attend?  We have created this forum to offer the opportunity of landlords with under 1,000 homes to directly influence how we work, share your experiences, and get […]

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Annual Complaints Review 2024-25 webinar

12 November 2025

12/11/2025 @ 10:00-11:00 – Join us for the Annual Complaints Review 2024-25 webinar on Wednesday 12 November at 10am to 11am. We will be discussing the findings and lessons from the report from the 7,082 determinations we made between 1 April 2024 and 31 March 2025, a 30% increase from 2023-24.  The webinar will be recorded and available to […]

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Landlord forum for landlords with over 1,000 homes

27 November 2025

27/11/2025 @ 14:00-15:30 – Meet with us and housing professionals at our regular member forum  Join fellow housing professionals at our exclusive member forum for landlords managing over 1000 homes.    Why attend?  We have created this forum to offer the opportunity of landlords with under 1,000 homes to directly influence how we work, share your experiences, and get […]

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