We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Workshop

Member Responsible for Complaints (MRC) Conference 2025

Audience: Member Responsible for Complaints

Join the Housing Ombudsman and other Members Responsible for Complaints (MRCs) for the 2025 MRC conference.

An event focused on how MRC oversight from complaints can drive learning and meaningful improvements for residents.

At this year’s conference you will:

  • hear from a panel of guest speakers about how the MRC role bridges operations and governance
  • get exclusive insights from our Annual Complaints Review 2024-25
  • explore proactive strategies for identifying and addressing ineffective practices through complaint trends
  • learn how effective oversight reveals the real resident experience and informs service improvement

This is a free event. There are limited spaces available – do not miss out, register now.

Who can register?

This event is for Members Responsible for Complaints on the governing body or board only. Please do not complete a registration form if you are not in this role.

If you are not sure if you are the right person for this event, or the MRC for your organisation is unable to attend, please email hossectordevelopment@housing-ombudsman.org.uk.

Where is the event?

The event is taking place in Leeds City Centre, a short walk from the train station. We will share exact location details with you once a space has been confirmed.

What time is the event?

This event is now closed.

Date: 15 October 2025

Time: 10:00-16:00

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