Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

Landlord forum for local authorities

Meet with us and housing professionals at our regular member forum 

Join fellow housing professionals at our exclusive member forum for local authority landlords.   

Why attend? 

We have created this forum to offer the opportunity of landlords with under 1,000 homes to directly influence how we work, share your experiences, and get answers to the questions that matter most to you. 

What makes this special? 

  • you said, we did:  See how member feedback has already informed our approach 
  • hot topics chosen by you: Bring the top issues that are most pressing to you 
  • direct access: Speak directly with our team and listen to our future priorities 
  • latest insights: Get first-hand updates on our new special investigation report process 
  • practical guidance:  Essential updates on code and compliance, including submissions handling specifically for smaller landlords 

Programme 

  • 10:00am to 10:05am: Welcome and introductions 
  • 10:05am to 10:20am: You said, we did – how your feedback is driving change 
  • 10:20am to 10:40am: New special investigation report process – what it means for you 
  • 10:40am to 11:10am: Hot topics – The issues you want to discuss 
  • 11:10am to 11:25am: Code and compliance update – submissions handling essentials 
  • 11:25am to 11:30am: Close and next steps 

Who can attend? 

This forum is exclusively for members of the Housing Ombudsman Scheme. Your membership gives you this unique opportunity to engage directly with us and influence our work. 

Register now to attend

Date: 4 November 2025

Time: 10:00-11:30

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