News: Press releases

Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise

16 April 2024

Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise

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Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration

9 April 2024

Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration

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Consultation launched on Housing Ombudsman’s proposed approach to Good Practice

26 March 2024

Consultation launched on Housing Ombudsman’s proposed approach to Good Practice

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Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory

21 March 2024

Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory

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Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings

19 March 2024

Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings

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Hackney Council caused ‘substantial distress’ to family with vulnerable children after repeated failures to fix a leak

5 December 2023

Hackney Council caused ‘substantial distress’ to family with vulnerable children after repeated failures to fix a leak.

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Ombudsman orders Lambeth Council to pay £13,000 in compensation after 6 severe maladministration findings

30 November 2023

The Ombudsman has ordered Lambeth Council to pay £13,000 in compensation after it made 6 severe maladministration findings in 3 different cases.

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Ombudsman orders Metropolitan Thames Valley to pay £3,650 after pests caused damage to resident’s late daughter’s belongings

14 November 2023

Ombudsman orders Metropolitan Thames Valley to pay £3,650 after pests caused damage to resident’s late daughter’s belongings

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Ombudsman says landlords are ‘finding their silences’ as complaints rise on damp and mould and changes need to embed

8 November 2023

The Housing Ombudsman is sharing lessons from damp and mould casework it has investigated in recent months, two years after it published its Spotlight report, It’s not lifestyle. It is an opportunity for the sector […]

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Tragic noise case underlines need for landlords to take a tailored approach to residents with vulnerabilities

2 November 2023

The Ombudsman has found severe maladministration after a resident ended his own life following long-running mental health issues and a nine-month noise nuisance complaint.

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