15 April 2026
We have published our Business Plan for 2026-27. Following feedback from the sector, we have made several changes from our initial consultation.
Continue reading about Housing Ombudsman Business Plan 2026-27 sets out response to record demand
3 May 2023
The Ombudsman has launched its business plan for 2023-24 which it will use to deliver an independent, visible and proactive Ombudsman.
Continue reading about Housing Ombudsman publishes business plan 2023-24
23 August 2019
We have responded to the Ministry of Housing, Communities and Local Government’s consultation on ‘Redress for purchasers of new build homes and the New Homes Ombudsman’.
Continue reading about Our response to the New Homes Ombudsman consultation7 November 2018
We welcome the government’s new vision for social housing set out in the green paper, A new deal for social housing.
Continue reading about Our response to the social housing green paper23 August 2018
Effective resolution of complaints is one of the five core themes in the Government’s social housing green paper, A new deal for social housing, and will form the focus of our response to the consultation.
Continue reading about Social housing green paper: Using our complaints knowledge to respond8 May 2018
We welcomed the government’s consultation on ‘Strengthening consumer redress in the housing market’ and support the proposal to improve consumer access to redress across the housing and property sector.
Continue reading about Consumer redress in the housing market