Sanctuary review nearly 4,000 cases as part of Ombudsman wider order
16 May 2024
Sanctuary review nearly 4,000 cases as part of Ombudsman wider order
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Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture
14 May 2024
Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture
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Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings
25 April 2024
Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings.
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Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise
16 April 2024
Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise
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Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration
9 April 2024
Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration
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Consultation launched on Housing Ombudsman’s proposed approach to Good Practice
26 March 2024
Consultation launched on Housing Ombudsman’s proposed approach to Good Practice
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Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory
21 March 2024
Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory
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Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings
19 March 2024
Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings
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Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints
14 March 2024
Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints
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Housing Ombudsman consults on 2024-25 Business Plan following another record year for complaints
12 March 2024
The Housing Ombudsman has launched its consultation on the 2024-25 Business Plan which it will use to deliver an independent, visible and proactive Ombudsman.
Continue reading about Housing Ombudsman consults on 2024-25 Business Plan following another record year for complaints