16 October 2024
Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings
Continue reading about Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings
3 October 2024
The Ombudsman has released its special report into GreenSquareAccord, focusing on complaint handling, repairs, policy and compensation as areas in need for improvement.
Continue reading about Ombudsman investigation into GreenSquareAccord urges landlord to go further after encouraging initial response
1 October 2024
Ombudsman announces special investigation report into Wandle following high maladministration rate
Continue reading about Ombudsman launches special investigation into Wandle to drive learning and improvements from complaints
26 September 2024
Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report
Continue reading about Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report
18 September 2024
Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report
Continue reading about Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report
4 September 2024
Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report
Continue reading about Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report
13 August 2024
Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe maladministration on windows
Continue reading about Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe maladministration on windows
18 July 2024
Ombudsman urges ethical complaint culture as non-compliance with handling orders rises
Continue reading about Ombudsman urges ethical complaint culture as non-compliance with Complaint Handling Failure Orders rises
16 July 2024
Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order
Continue reading about Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order
11 July 2024
The Housing Ombudsman has expressed deep concerns about the handling of window-related complaints in the social housing sector, leading to an open letter being written to social housing Chief Executives.
Continue reading about Housing Ombudsman raises urgent concerns about window-related complaints in social housing