Beth Smith, Author at Housing Ombudsman

Ambitions must translate into improved resident experience finds Ombudsman special investigation, after Hyde accepts failings in complaint handling, repairs and service charges enquiry delays

5 December 2024

Ambitions must translate into improved resident experience finds Ombudsman special investigation, after Hyde accepts failings in complaint handling, repairs and service charges enquiry delays

Ombudsman special investigation into Camden Council reveals defensive complaint handling culture

28 November 2024

Ombudsman special investigation into Camden Council reveals defensive complaint handling culture

Anti-Social Behaviour (ASB). magnifying glass focuses on person icon on wooden block with connection link network for community structure.

Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Antisocial Behaviour (ASB) cases highlighted by Ombudsman

21 November 2024

Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Antisocial Behaviour (ASB) cases highlighted by Ombudsman

grapic image of small houses with red roofs

Independent review finds critical areas for improvement in Aster’s ‘living roofs’ management

19 November 2024

Housing Ombudsman orders Aster to conduct an independent review which has found failings in Aster’s handling of living roof maintenance

a graphic image of a house sitting on a red downward facing arrow

Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report

12 November 2024

Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report

House Search, Searching for Home, Searching For Real Estate, House or New Home

Ombudsman updates online webform to improve resident complaint journey

6 November 2024

We are taking a big step towards providing a more inclusive service to residents.

white model house in the middle of red model houses

Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents

5 November 2024

Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents

A graphic of a house above a flight of stairs

Ombudsman re-opens Resident Panel applications

22 October 2024

The Housing Ombudsman has decided to re-open applications to join its Resident Panel to include residents wanting to apply over the phone and post.

Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings

16 October 2024

Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings

A ladder leading to a lightbulb on a bright yellow background

Ombudsman investigation into GreenSquareAccord urges landlord to go further after encouraging initial response

3 October 2024

The Ombudsman has released its special report into GreenSquareAccord, focusing on complaint handling, repairs, policy and compensation as areas in need for improvement.

News:

Ambitions must translate into improved resident experience finds Ombudsman special investigation, after Hyde accepts failings in complaint handling, repairs and service charges enquiry delays

Ombudsman special investigation into Camden Council reveals defensive complaint handling culture

Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Antisocial Behaviour (ASB) cases highlighted by Ombudsman

Independent review finds critical areas for improvement in Aster’s ‘living roofs’ management

Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report

Ombudsman updates online webform to improve resident complaint journey

Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents

Ombudsman re-opens Resident Panel applications

Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings

Ombudsman investigation into GreenSquareAccord urges landlord to go further after encouraging initial response

News Archive