23 April 2026
Plexus has made significant changes to how it prepares properties between tenancies – a period known as a ‘void.’
Continue reading about Plexus overhaul voids process after young child moved into damp home
15 April 2026
We have published our Business Plan for 2026-27. Following feedback from the sector, we have made several changes from our initial consultation.
Continue reading about Housing Ombudsman publishes 26-27 Business Plan
26 March 2026
We have released our latest ‘learning from severe maladministration’ report. The report focuses on hazards.
Continue reading about Housing Ombudsman calls for focus on ‘early warning signs’ as it publishes latest hazards report
19 March 2026
An independent review ordered by the Housing Ombudsman has led to changes at Bristol City Council after we found severe maladministration.
Continue reading about Bristol City Council overhaul tenancy process after vulnerable resident made homeless and belongings disposed of without consent
10 March 2026
These videos are designed to support residents understand our complaints process better.
Continue reading about More multilingual videos released to support residents making a complaint
5 March 2026
Ombudsman consults on 2026-27 Business Plan as complaint volumes reach record levels
Continue reading about Ombudsman consults on 2026-27 Business Plan for healthier homes, fairer services, and trusting relationships
26 February 2026
We have released our latest ‘learning from severe maladministration’ report. The report focuses on apologies in complaint handling.
Continue reading about Housing Ombudsman highlights the importance of meaningful apologies in complaint handling
3 February 2026
We have released our latest ‘learning from severe maladministration’ report. The report focuses on compensation awards.
Continue reading about Housing Ombudsman calls for ‘single vision of fair compensation’ across the sector
20 January 2026
We have opened a consultation on how we will take on complaints as part of our role in the Social Tenant Access to Information Requirements (STAIRs).
Continue reading about Housing Ombudsman opens consultation on its role in the Social Tenant Access to Information Requirements