1 June 2023
The Ombudsman has found severe maladministration for Tandridge District Council after a housing officer failed to appropriately follow its duties under the Equality Act 2010 and its own safeguarding policy.
Continue reading about Ombudsman finds council’s significant failings under Equality Act exacerbated a resident’s poor mental health23 May 2023
The Ombudsman has released 21 recommendations on Knowledge and Information Management as part of its latest Spotlight report, as casework evidence shows the significant issues landlords are having.
Continue reading about Ombudsman brands Knowledge and Information Management as ‘closest thing to a silver bullet’ for social housing18 May 2023
The Ombudsman has launched an investigation into the London Borough of Hammersmith and Fulham as concerns persist that lessons from previous severe maladministration findings have not been made.
Continue reading about Ombudsman launches wider investigation into Hammersmith and Fulham Council after ongoing failures16 May 2023
The Ombudsman has made two findings of severe maladministration in two different cases for Southwark Council – one for failures in damp and mould with the other for poor complaint handling.
Continue reading about Ombudsman awards £10,000 to two residents following ‘inexcusable’ failures by Southwark Council11 May 2023
The Ombudsman has made two findings of severe maladministration against Catalyst Housing for failing to fix damp and mould repairs issues as well as a damaged driveway, causing significant distress to a disabled resident and her son.
Continue reading about Double severe maladministration for recently merged Catalyst after disabled resident left in mouldy home for 19 months9 May 2023
The Ombudsman has ordered Hammersmith and Fulham Council to pay residents over £18,000 in compensation after significant failings led to one resident living in damp and mould for four years.
Continue reading about Ombudsman awards over £18,000 compensation as Hammersmith & Fulham Council issued with seven findings of severe maladministration5 May 2023
In the first of a monthly series, the Ombudsman has used a selection of good practice cases it has seen in the past month to share where other landlords can improve their services.
Continue reading about Ombudsman highlights good practice decisions to promote positive learning4 May 2023
The Ombudsman has found severe maladministration for A2Dominion after ‘significant failures’ in complaint handling, despite pressure from the Ombudsman and politicians.
Continue reading about Ombudsman awards more than £5,000 compensation after A2Dominion left family in “dangerous and unacceptable conditions”3 May 2023
The Ombudsman has launched its business plan for 2023-24 which it will use to deliver an independent, visible and proactive Ombudsman.
Continue reading about Housing Ombudsman publishes business plan 2023-2420 April 2023
The Ombudsman has found severe maladministration for Metropolitan Thames Valley after it failed to give a resident any reassurance over a fire safety issue in its complaint responses for over 10 months.
Continue reading about Poor fire safety complaint handling by Metropolitan Thames Valley results in severe maladministration finding