Tessa Preddy, Author at Housing Ombudsman

Housing Ombudsman urges Hackney Council to avoid ‘positivity prism’ as it drives performance improvement

22 May 2025

The Housing Ombudsman has published a special investigation into Hackney Council, revealing multiple missed opportunities to identify root causes to improve its service to residents.

Anti-Social Behaviour (ASB). magnifying glass focuses on person icon on wooden block with connection link network for community structure.

Housing Ombudsman sets out key learning around emergencies ahead of Awaab’s Law

20 May 2025

Housing Ombudsman sets out key learning around emergencies ahead of Awaab’s Law

Ombudsman wider orders show how learning from complaints can help landlords to address regulatory concerns

15 May 2025

Ombudsman wider orders show how learning from complaints can help landlords to address regulatory concerns.

A row of houses with piles of coins underneath.

Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rent

10 April 2025

Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rent

News:

Housing Ombudsman urges Hackney Council to avoid ‘positivity prism’ as it drives performance improvement

Housing Ombudsman sets out key learning around emergencies ahead of Awaab’s Law

Ombudsman wider orders show how learning from complaints can help landlords to address regulatory concerns

Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rent

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