Annual Report and Accounts (ARA) 24-25 published
16 December 2025
We have published our Annual Report and Accounts for 24-25.
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Roof is Leaking or Pipe Rupture at Home: Panicing Couple In Despair Sitting on a Sofa Watching How Water Drips into Buckets in their Living Room. Catastrophe, Distaster and Financial Ruin
Housing Ombudsman urges landlords to ‘see the person behind the repair’ in latest report
11 December 2025
Housing Ombudsman urges landlords to see the person behind the repair
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Close-up Of A Shocked Woman Looking at moldy room
Housing Ombudsman shares learning from ‘complex’ leak cases
20 November 2025
We have published our latest severe maladministration report. This focuses on leaks, one of the primary causes of damp and mould in homes.
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Closeup of man hand holding cardboard at new home. Young man unpacking boxes in new apartment. Man hand carrying carton box while relocating with his girlfriend.
Housing Ombudsman highlights 3 wider orders on temporary moves to prevent future failings
18 November 2025
We have published the outcomes of 3 wider orders that focus on the issue of temporary moves.
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Housing Ombudsman publishes new further investigations process to help landlords detect and fix problems early
30 October 2025
We have published our revised further investigation process. This aims to allow landlords to resolve issues earlier without the need for a full investigation.
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Lewisham Council must know its homes better to improve services for residents
7 October 2025
We have released our special investigation report into Lewisham Council.
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Housing Ombudsman shares learning around ‘silent’ severe maladministration areas
18 September 2025
Housing Ombudsman shares learning around ‘silent’ severe maladministration areas.
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Housing Ombudsman shares learning from windows complaints following ‘inexcusable’ cases
13 August 2025
Housing Ombudsman shares learning from windows complaints following ‘inexcusable’ cases
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Housing Ombudsman targets areas landlords can ‘renew and improve’ relationships with leaseholders
19 June 2025
Housing Ombudsman targets areas landlords can ‘renew and improve’ relationships with leaseholders
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Richard Blakeway extended in Housing Ombudsman role
17 June 2025
The Secretary of State has approved a further extension of Richard Blakeway as the Housing Ombudsman until the end of July 2026.
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