Jackie Feeney, Author at Housing Ombudsman

Severe maladministration for Clarion’s excessive delay in removing resident from tenancy

1 December 2022

The Ombudsman found severe maladministration for Clarion’s failings in handling a resident’s request to be removed from a tenancy. It had a significant impact on the resident as he was unable to start a new tenancy so did not have a secure home for two years and caused him considerable time and effort in pursuing the issue.

Ombudsman writes to Rochdale Boroughwide Housing following Awaab Ishak inquest

16 November 2022

The Ombudsman, Richard Blakeway, has today written to the Chief Executive of Rochdale Boroughwide Housing, following the coroner’s verdict on the Awaab Ishak inquest.

Ombudsman issues highest number of complaint handling failure orders since first introduced

14 November 2022

The Ombudsman issued 45 complaint handling failure orders between July and September 2022, the highest number since they came into effect.

Important documents in files placed in the filing cabinet

Ombudsman issues call for evidence on record keeping

8 November 2022

The Ombudsman has issued a call for evidence to support its next systemic investigation which will look at record keeping and data management.

Ombudsman finds severe maladministration for PA Housing’s repeated failings

1 November 2022

We found severe maladministration for PA Housing’s repeated failings in dealing with a leak coming into a resident’s bedroom from the property above causing her to sleep in her living room for more than 18 months.

Fundamental unfairness in landlords handling of noise nuisance complaints, says Ombudsman following systemic investigation

24 October 2022

Our report, Spotlight on noise complaints: Time to be heard, brings together learning from a review of more than 800 noise related cases dealt with over three years together with insight from 374 responses to our call for evidence plus interviews with front line staff and residents of some individual landlords.

Two severe maladministration findings for Southern Housing following damp and mould investigation

20 September 2022

The Ombudsman made two severe maladministration findings about Southern Housing after a resident made repeated reports about damp and mould in her home over a lengthy period.

Ombudsman stresses importance of complaints in challenging times as 22 complaint handling failure orders issued

8 September 2022

We issued 22 complaint handling failure orders in the first quarter of 2022-23, April to June 2022. In 17 cases, landlords complied with the orders and there were five cases of non-compliance.

Photograph of the Housing Ombudsman Richard Blakeway

Richard Blakeway reappointed as Ombudsman

15 August 2022

Minister reappoints Richard Blakeway as the Housing Ombudsman for three years.

Ombudsman finds severe maladministration for Clarion’s failings on resolving leak

26 July 2022

The Ombudsman found severe maladministration for Clarion’s cumulative failings in handling repairs to resolve a leak and the problems that followed.

News:

Severe maladministration for Clarion’s excessive delay in removing resident from tenancy

Ombudsman writes to Rochdale Boroughwide Housing following Awaab Ishak inquest

Ombudsman issues highest number of complaint handling failure orders since first introduced

Ombudsman issues call for evidence on record keeping

Ombudsman finds severe maladministration for PA Housing’s repeated failings

Fundamental unfairness in landlords handling of noise nuisance complaints, says Ombudsman following systemic investigation

Two severe maladministration findings for Southern Housing following damp and mould investigation

Ombudsman stresses importance of complaints in challenging times as 22 complaint handling failure orders issued

Richard Blakeway reappointed as Ombudsman

Ombudsman finds severe maladministration for Clarion’s failings on resolving leak

News Archive