23 November 2023
The Ombudsman has made 2 findings for Wandle Housing Association of severe maladministration and ordered £12,000 in compensation in 2 different cases, both relating to repairs not being carried out and damp and mould being present.
Continue reading about Residents with cancer and chronic asthma left in damp and mould for almost 2 years
21 November 2023
Ombudsman sees improved compliance, but record levels of complaint handling failure orders issued
Continue reading about Ombudsman sees improved compliance, but record levels of complaint handling failure orders issued
16 November 2023
Manchester City Council ordered to pay over £5,000 after showing disregard by letting an ‘unhabitable home’ to a family with 3 young children
Continue reading about Manchester City Council ordered to pay over £5,000 after showing disregard by letting an ‘unhabitable home’ to a family with 3 young children
15 November 2023
Faulty door entry system led to emergency services repeatedly being unable to reach disabled resident
Continue reading about Faulty door entry system led to emergency services repeatedly being unable to reach disabled resident
14 November 2023
Ombudsman orders Metropolitan Thames Valley to pay £3,650 after pests caused damage to resident’s late daughter’s belongings
Continue reading about Ombudsman orders Metropolitan Thames Valley to pay £3,650 after pests caused damage to resident’s late daughter’s belongings
New build show homes on a purpose built estate near London
24 October 2023
The Ombudsman has released its special investigation report into Islington Council, looking at four key themes for improvements based off its casework.
Continue reading about Empowering staff key to improving housing service delivery, finds Ombudsman’s special report on Islington Council
25 July 2023
The Ombudsman has made two findings of severe maladministration in two cases after the landlord “failed to act appropriately” when various issues were raised on service charges and a mutual exchange.
Continue reading about Southwark Council’s ‘life impacting’ failings for two households results in severe maladministration
1 December 2022
The Ombudsman found severe maladministration for Clarion’s failings in handling a resident’s request to be removed from a tenancy. It had a significant impact on the resident as he was unable to start a new tenancy so did not have a secure home for two years and caused him considerable time and effort in pursuing the issue.
Continue reading about Severe maladministration for Clarion’s excessive delay in removing resident from tenancy
16 November 2022
The Ombudsman, Richard Blakeway, has today written to the Chief Executive of Rochdale Boroughwide Housing, following the coroner’s verdict on the Awaab Ishak inquest.
Continue reading about Ombudsman writes to Rochdale Boroughwide Housing following Awaab Ishak inquest
14 November 2022
The Ombudsman issued 45 complaint handling failure orders between July and September 2022, the highest number since they came into effect.
Continue reading about Ombudsman issues highest number of complaint handling failure orders since first introduced