3 October 2024
The Ombudsman has released its special report into GreenSquareAccord, focusing on complaint handling, repairs, policy and compensation as areas in need for improvement.
Continue reading about Ombudsman investigation into GreenSquareAccord urges landlord to go further after encouraging initial response
1 October 2024
Ombudsman announces special investigation report into Wandle following high maladministration rate
Continue reading about Ombudsman launches special investigation into Wandle to drive learning and improvements from complaints
26 September 2024
Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report
Continue reading about Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report
18 September 2024
Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report
Continue reading about Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report
4 September 2024
Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report
Continue reading about Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report
29 August 2024
An independent review into repairs and decants ordered by the Housing Ombudsman has provided 31 recommendations for Peabody to improve services.
Continue reading about Independent review at Peabody finds 180 families decanted for lengthy periods following Ombudsman wider order
13 August 2024
Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe maladministration on windows
Continue reading about Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe maladministration on windows
Wooden white house toy and construction tools on wooden background with copy space.Real estate concept, New house concept, Finance loan business concept, Repair maintenance concept
1 August 2024
The Housing Ombudsman has launched its latest ‘Call for Evidence’ to inform its next Spotlight report, titled ‘Repairing Trust’, which will explore common issues in housing maintenance.
Continue reading about Ombudsman launches Call for Evidence for new report on ‘repairing trust’ in housing maintenance
30 July 2024
The Housing Ombudsman has launched a special investigation into Lewisham Council following a high maladministration rate, including a significant number of severe maladministration findings, and some compliance issues.
Continue reading about Ombudsman launches special investigation into Lewisham Council due to high failure rate in cases
Destination - London (with magnifying glass). Tourist conceptual image
25 July 2024
The Housing Ombudsman has released its latest Insight report, looking into complaints within Greater London.
Continue reading about Half of complaints raised in London, as Ombudsman shares lessons for landlords