12 March 2024
The Housing Ombudsman has launched its consultation on the 2024-25 Business Plan which it will use to deliver an independent, visible and proactive Ombudsman.
Continue reading about Housing Ombudsman consults on 2024-25 Business Plan following another record year for complaints8 March 2024
The Housing Ombudsman’s Accessibility and Inclusion Expert Group has concluded and has helped to improve accessibility to the Ombudsman.
Continue reading about Expert panel helps Ombudsman to raise awareness and access amongst under-represented residents6 March 2024
The Housing Ombudsman is inviting social housing residents in England to apply to join its Resident Panel and contribute to the work it is doing to improve residents’ lives through landlords’ services.
Continue reading about Ombudsman opens applications for next Resident Panel5 March 2024
The Ombudsman has made 4 findings of severe maladministration for Peabody on a range of topics including complaint handling, adaptations and repairs.
Continue reading about ‘Horrible’ and ‘intolerable’ conditions described by Peabody residents as Ombudsman makes 4 severe maladministration findings22 February 2024
Inaction on leaks and vulnerable residents left in damp and mould among 6 Birmingham City Council failings
Continue reading about Inaction on leaks and vulnerable residents left in damp and mould among 6 Birmingham City Council failings20 February 2024
Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’
Continue reading about Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’15 February 2024
The Ombudsman found severe maladministration by One Housing Group in its record keeping following failures to resolve repair issues, the lack of clear service charge information, and the treatment of a resident’s complaints, all of which caused distress and inconvenience to the resident.
Continue reading about One Housing’s poor record keeping compounds resident distress and landlord failings8 February 2024
Housing Ombudsman’s Complaint Handling Code becomes statutory as it urges landlords to be prepared
Continue reading about Housing Ombudsman’s Complaint Handling Code becomes statutory as it urges landlords to be prepared6 February 2024
Vulnerable resident and family forced to eat Christmas dinner on the floor after landlord inaction on property condition
Continue reading about Vulnerable resident and family forced to eat Christmas dinner on the floor after landlord inaction on property condition1 February 2024
Ombudsman orders £18,800 in compensation after Waltham Forest Council failings in 3 different cases
Continue reading about Ombudsman orders £18,800 in compensation after Waltham Forest Council failings in 3 different cases