1 November 2022
We found severe maladministration for PA Housing’s repeated failings in dealing with a leak coming into a resident’s bedroom from the property above causing her to sleep in her living room for more than 18 months.
Continue reading about Ombudsman finds severe maladministration for PA Housing’s repeated failings24 October 2022
New ARAC member
Continue reading about New ARAC member appointed24 October 2022
Our report, Spotlight on noise complaints: Time to be heard, brings together learning from a review of more than 800 noise related cases dealt with over three years together with insight from 374 responses to our call for evidence plus interviews with front line staff and residents of some individual landlords.
Continue reading about Fundamental unfairness in landlords handling of noise nuisance complaints, says Ombudsman following systemic investigation20 October 2022
We found severe maladministration for Catalyst’s significant failings in handling a complaint from shared owners about cold and draughty rooms and other defects in their new build house. The landlord’s responses did not sufficiently identify what had gone wrong, what action would be taken to remedy the defects or assess to what extent it had met its responsibility.
Continue reading about Severe maladministration for Catalyst’s handling of complaint on new build defects prompts wider investigation18 October 2022
Cases relating to complaints about noise feature in our latest decisions published as part of our regular fortnightly publication. It comes ahead of our next systemic investigation focused on noise complaints to be published later this month, which will make recommendations and share learning across the sector.
Continue reading about Ombudsman focuses on noise cases ahead of report on sector’s approach13 October 2022
The Ombudsman made two findings of severe maladminstration for Onward Homes’ failings in handling a resident’s complaint about damp and mould caused by rotten window frames and her request for compensation due to damaged belongings.
Continue reading about Two severe maladministration findings for Onward Homes on damp and mould case10 October 2022
The Ombudsman has issued a special report on Clarion following concerns about its response to complaints about damp and mould and pest control.
Continue reading about Ombudsman issues special report on Clarion following further investigation29 September 2022
We have published our latest Insight report covering April to June 2022. It shows that complaint volumes remain high, with the service receiving 6,009 enquiries and complaints over the three month period.
Continue reading about Housing Ombudsman’s latest insight report shows complaints remain high20 September 2022
The Ombudsman made two severe maladministration findings about Southern Housing after a resident made repeated reports about damp and mould in her home over a lengthy period.
Continue reading about Two severe maladministration findings for Southern Housing following damp and mould investigation8 September 2022
We issued 22 complaint handling failure orders in the first quarter of 2022-23, April to June 2022. In 17 cases, landlords complied with the orders and there were five cases of non-compliance.
Continue reading about Ombudsman stresses importance of complaints in challenging times as 22 complaint handling failure orders issued