23 September 2025
Housing Ombudsman’s Annual Complaint Review shows signs of cautious optimism amid rising complaint volumes
Continue reading about Housing Ombudsman’s Annual Complaint Review shows signs of cautious optimism amid rising complaint volumes18 September 2025
Housing Ombudsman shares learning around ‘silent’ severe maladministration areas.
Continue reading about Housing Ombudsman shares learning around ‘silent’ severe maladministration areas4 September 2025
Housing Ombudsman and Regulator of Social Housing reaffirm Memorandum of Understanding commitments
Continue reading about Housing Ombudsman and Regulator of Social Housing reaffirm Memorandum of Understanding commitments13 August 2025
Housing Ombudsman shares learning from windows complaints following ‘inexcusable’ cases
Continue reading about Housing Ombudsman shares learning from windows complaints following ‘inexcusable’ cases22 July 2025
Housing Ombudsman completes investigation into Wandle following constructive process
Continue reading about Housing Ombudsman completes investigation into Wandle following constructive process14 July 2025
These videos are designed to support residents understand our complaints process better.
Continue reading about New videos to support residents with the complaints process3 July 2025
The Housing Ombudsman has published its Corporate Strategy 2025-30 and Business Plan for 2025-26, approved by the Secretary of State.
Continue reading about Housing Ombudsman’s new Corporate Strategy and Business Plan focuses on service excellence to meet rising demand2 July 2025
Housing Ombudsman encourages landlords to focus on hate incidents in antisocial behaviour
Continue reading about Housing Ombudsman encourages landlords to focus on hate incidents in antisocial behaviour19 June 2025
Housing Ombudsman targets areas landlords can ‘renew and improve’ relationships with leaseholders
Continue reading about Housing Ombudsman targets areas landlords can ‘renew and improve’ relationships with leaseholders17 June 2025
The Secretary of State has approved a further extension of Richard Blakeway as the Housing Ombudsman until the end of July 2026.
Continue reading about Richard Blakeway extended in Housing Ombudsman role