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Spotlight report on noise complaints – Final workshop

25 June 2025

25/06/2025 @ 10:00-12:00 – Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsmans Spotlight reports on noise complaints. By the end of the session you will be able to: recall the reasons why we focused on noise for this ‘Spotlight report’ identify good […]

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Annual self-assessments for group structures and subsidiaries

26 June 2025

26/06/2025 @ 14:00-15:00 – Join our 1-hour webinar providing support and guidance for landlords within a group structure completing their annual self-assessments against the Complaint Handling Code. What we’ll share: information on completing your annual self-assessment guidance on complaint handling and service improvement reporting expectations for governance statements If your organisation is within a group structure or has recently […]

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Spotlight on knowledge and information management

8 July 2025

08/07/2025 @ 10:00-12:00 – This free CPD certified workshop is an opportunity for landlords to discuss the implementation of the recommendations from our knowledge and information management report. By the end of the session attendees will be able to: recall the recommendations from the report discuss how the recommendations can be implemented identify the impact of poor knowledge and […]

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Spotlight report on damp and mould workshop

17 July 2025

17/07/2025 @ 10:00-12:00 – This free CPD certified workshop is an opportunity for non-tech landlord staff to discuss the implementation of the recommendations from our Spotlight report on damp and mould and it’s one year on follow up report. By the end of the end of the session attendees will be able to: recall the recommendations from the Spotlight […]

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Virtual workshop attitudes, respect and rights for case handlers

24 July 2025

24/07/2025 @ 14:00-16:00 – This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight report on attitudes, respect and rights released in January 2024, and the associated recommendations. At the end of the session you will be able to: recall the recommendations from the Spotlight report on attitudes, respect and rights assess the impact […]

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Spotlight report on damp and mould workshop

5 August 2025

05/08/2025 @ 14:00-16:00 – This free CPD certified workshop is an opportunity for non-tech landlord staff to discuss the implementation of the recommendations from our Spotlight report on damp and mould and it’s one year on follow up report. By the end of the end of the session attendees will be able to: recall the recommendations from the Spotlight […]

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Spotlight on knowledge and information management

20 August 2025

20/08/2025 @ 14:00-16:00 – This free CPD certified workshop is an opportunity for landlords to discuss the implementation of the recommendations from our knowledge and information management report. By the end of the session attendees will be able to: recall the recommendations from the report discuss how the recommendations can be implemented identify the impact of poor knowledge and […]

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Spotlight report on damp and mould workshop

3 September 2025

03/09/2025 @ 10:00-12:00 – This free CPD certified workshop is an opportunity for non-tech landlord staff to discuss the implementation of the recommendations from our Spotlight report on damp and mould and it’s one year on follow up report. By the end of the end of the session attendees will be able to: recall the recommendations from the Spotlight […]

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Spotlight on knowledge and information management

18 September 2025

18/09/2025 @ 10:00-12:00 – This free CPD certified workshop is an opportunity for landlords to discuss the implementation of the recommendations from our knowledge and information management report. By the end of the session attendees will be able to: recall the recommendations from the report discuss how the recommendations can be implemented identify the impact of poor knowledge and […]

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Virtual workshop attitudes, respect and rights for case handlers

24 September 2025

24/09/2025 @ 10:00-12:00 – This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight report on attitudes, respect and rights released in January 2024, and the associated recommendations. At the end of the session you will be able to: recall the recommendations from the Spotlight report on attitudes, respect and rights assess the impact […]

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