9 May 2024
The Housing Ombudsman has appointed its new Resident Panel, with 1,500 residents from across the country to share their views on complaints within social housing and how all of the sector, including the Ombudsman itself, can make improvements.
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25 April 2024
Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings.
Continue reading about Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings
16 April 2024
Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise
Continue reading about Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise
9 April 2024
Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration
Continue reading about Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration
26 March 2024
Consultation launched on Housing Ombudsman’s proposed approach to Good Practice
Continue reading about Consultation launched on Housing Ombudsman’s proposed approach to Good Practice
21 March 2024
Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory
Continue reading about Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory
19 March 2024
Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings
Continue reading about Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings
14 March 2024
Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints
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12 March 2024
The Housing Ombudsman has launched its consultation on the 2024-25 Business Plan which it will use to deliver an independent, visible and proactive Ombudsman.
Continue reading about Housing Ombudsman consults on 2024-25 Business Plan following another record year for complaints
8 March 2024
The Housing Ombudsman’s Accessibility and Inclusion Expert Group has concluded and has helped to improve accessibility to the Ombudsman.
Continue reading about Expert panel helps Ombudsman to raise awareness and access amongst under-represented residents