We are updating our systems this weekend. You will be unable to submit an online complaint form from Friday 3 April until Monday 6 April.

Normal services will resume on Tuesday 7 April.

Thank you for your patience.

News: March 2026

A person wearing a light-coloured top is holding a phone to their ear and looks distressed while using the other hand to place or remove a cloth near a pipe under a sink. A green container sits below the sink.

Housing Ombudsman calls for focus on ‘early warning signs’ as it publishes latest hazards report

26 March 2026

We have released our latest ‘learning from severe maladministration’ report. The report focuses on hazards.

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Bristol City Centre

Bristol City Council overhaul tenancy process after vulnerable resident made homeless and belongings disposed of without consent

19 March 2026

An independent review ordered by the Housing Ombudsman has led to changes at Bristol City Council after we found severe maladministration.

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More multilingual videos released to support residents making a complaint

10 March 2026

These videos are designed to support residents understand our complaints process better.

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Consultation on our Business Plan 2026-27

Ombudsman consults on 2026-27 Business Plan for healthier homes, fairer services, and trusting relationships

5 March 2026

Ombudsman consults on 2026-27 Business Plan as complaint volumes reach record levels

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