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News: February 2026

Man sitting on a couch looking concerned. Another persons shoulder is out of foucs in front of the camera, they are facing the man.

Housing Ombudsman highlights the importance of meaningful apologies in complaint handling

26 February 2026

We have released our latest ‘learning from severe maladministration’ report. The report focuses on apologies in complaint handling.

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Coins stacked in row

Housing Ombudsman calls for ‘single vision of fair compensation’ across the sector

3 February 2026

We have released our latest ‘learning from severe maladministration’ report. The report focuses on compensation awards.

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