15 December 2022
The Housing Ombudsman has used its latest Insight report to share good practice on a variety of cases, including how swift or timely action by landlords can impact complaint outcomes positively.
Continue reading about Ombudsman’s latest Insight report shares landlord’s good practice as upheld cases rise
14 December 2022
The Housing Ombudsman has written to the London Borough of Islington, stating its intention to carry out a wider investigation into the landlord after its poor handling of damp and mould reports and resulting complaints.
Continue reading about Ombudsman launches wider investigation into Islington Council after repeated damp and mould failures
12 December 2022
The Ombudsman made a severe maladministration finding for Birmingham City Council’s handling of a disrepair claim, with the council failing on multiple occasions to take action when prompted by the resident and the local MP.
Continue reading about Severe maladministration for Birmingham City Council’s inaction on disrepair
8 December 2022
The Housing Ombudsman’s annual complaints review for 2021-22 shows that property condition remains the biggest area of complaint about social landlords and more action is needed by social housing landlords to improve the quality of homes and service.
Continue reading about Ombudsman’s annual review of sector’s performance identifies 32 landlords with high failure rate
6 December 2022
The Ombudsman made a severe maladministration finding for Orbit Group’s handling of reports of damp and mould, which left a resident and her son in an unsuitable home with a slug infestation.
Continue reading about Ombudsman awards £5,000 to resident after Orbit’s severe maladministration on damp and mould case
1 December 2022
The Ombudsman found severe maladministration for Clarion’s failings in handling a resident’s request to be removed from a tenancy. It had a significant impact on the resident as he was unable to start a new tenancy so did not have a secure home for two years and caused him considerable time and effort in pursuing the issue.
Continue reading about Severe maladministration for Clarion’s excessive delay in removing resident from tenancy