29 November 2022
The Housing Ombudsman has today written to social landlords about complaints relating to damp and mould asking them to renew their focus on the recommendations in its Spotlight report on the topic published last year.
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22 November 2022
We found severe maladministration for the London Borough of Lambeth’s lengthy delays in repairing a window . It comes as the Ombudsman has written to the landlord expressing his concern at the high level of failure seen in our casework since issuing a special report earlier this year.
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16 November 2022
The Ombudsman, Richard Blakeway, has today written to the Chief Executive of Rochdale Boroughwide Housing, following the coroner’s verdict on the Awaab Ishak inquest.
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14 November 2022
The Ombudsman issued 45 complaint handling failure orders between July and September 2022, the highest number since they came into effect.
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10 November 2022
The Housing Ombudsman made three findings of severe maladministration for Johnnie Johnson Housing’s significant failings in responding to a resident’s complaint about antisocial behaviour, together with its record keeping and complaint handling.
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8 November 2022
The Ombudsman has issued a call for evidence to support its next systemic investigation which will look at record keeping and data management.
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1 November 2022
We found severe maladministration for PA Housing’s repeated failings in dealing with a leak coming into a resident’s bedroom from the property above causing her to sleep in her living room for more than 18 months.
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