Jackie Feeney, Author at Housing Ombudsman

Photo of Ombudsman word from wooden blocks on desk

Ombudsman finds severe maladministration for Habinteg’s handling of hate-crime incident

21 June 2022

Habinteg Housing Association’s considerable failings in responding to reports of a hate-crime incident along with its failure to consider the impact on the resident led to a finding of severe maladministration.

Resource and respect complaint teams, says Ombudsman

7 June 2022

Resource and respect complaint teams says the Ombudsman after increase in complaint handling failure orders

Photograph of damp and mould on walls and ceiling

Severe maladministration for Clarion’s repeated complaint handling failures

26 April 2022

The Ombudsman found severe maladministration for Clarion’s repeated failure to respond to a resident’s complaints and her requests to escalate them.

Severe maladministration for Tendring Council’s significant and avoidable delays

31 March 2022

Tendring District Council’s significant and avoidable delays in dealing with a resident’s repairs led to a finding of severe maladministration.

Ombudsman calls for stronger regulation of managing agents

22 March 2022

Ombudsman calls for stronger regulation of managing agents after unfairness to social landlord residents investigated

Two severe maladministration findings for L&Q

15 March 2022

The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.

Two severe maladministration findings for LB Lambeth’s failings on damp and mould case

1 March 2022

The Ombudsman made two severe maladministration findings for the London Borough of Lambeth’s significant failings in dealing with a long-standing complaint about damp and mould caused by leaks.

Housing Ombudsman issues 19 complaint handling failure orders

9 February 2022

The Housing Ombudsman issued 19 complaint handling failure orders between October and December 2021, highlighting issues with progressing complaints and meeting its standards.

Housing Ombudsman issues Special Report on Lambeth’s complaint handling

1 February 2022

The Housing Ombudsman has issued a Special Report on the London Borough of Lambeth following the volume and frequency of complaint handling failure orders issued and a series of formal investigations.

Severe maladministration finding for Metropolitan after failings with new home owner

25 January 2022

The Housing Ombudsman found severe maladministration for Metropolitan Thames Valley’s failures in dealing with a resident’s leaking roof and damaged ceilings.

News:

Ombudsman finds severe maladministration for Habinteg’s handling of hate-crime incident

Resource and respect complaint teams, says Ombudsman

Severe maladministration for Clarion’s repeated complaint handling failures

Severe maladministration for Tendring Council’s significant and avoidable delays

Ombudsman calls for stronger regulation of managing agents

Two severe maladministration findings for L&Q

Two severe maladministration findings for LB Lambeth’s failings on damp and mould case

Housing Ombudsman issues 19 complaint handling failure orders

Housing Ombudsman issues Special Report on Lambeth’s complaint handling

Severe maladministration finding for Metropolitan after failings with new home owner

News Archive