2026 - Housing Ombudsman

Ombudsman consults on 2026-27 Business Plan for healthier homes, fairer services, and trusting relationships

5 March 2026

Ombudsman consults on 2026-27 Business Plan as complaint volumes reach record levels

26 February 2026

We have released our latest ‘learning from severe maladministration’ report. The report focuses on apologies in complaint handling.

3 February 2026

We have released our latest ‘learning from severe maladministration’ report. The report focuses on compensation awards.

20 January 2026

We have opened a consultation on how we will take on complaints as part of our role in the Social Tenant Access to Information Requirements (STAIRs).