News: December 2023

Scam awareness and data protection in the housing sector

19 December 2023

We’ve seen a rise in scammers targeting social housing residents during the festive period when people typically spend more time at home or online. This guide will help residents and landlords be aware of potential scams.

There is also helpful information from the Information Commissioner’s Office (ICO) about understanding your rights when it comes to the protection of your personal data.

Residents lose access to only bedroom and suffer with pest infestation for 7 years in 2 severe property condition cases

14 December 2023

The Ombudsman has made 4 findings of severe maladministration for Sovereign in 2 cases after it failed to deal with damp and mould and pests, as well as providing poor complaint handling.

Ombudsman launches special investigations into 3 London landlords after rising maladministration rates

12 December 2023

Ombudsman launches special investigations into 3 London landlords after rising maladministration rates.

Ombudsman uses new report to set out key learning and guidance on service charges

7 December 2023

The Housing Ombudsman has released its latest Insight report, providing updated guidance and jurisdiction around service charges.