22 February 2024
Inaction on leaks and vulnerable residents left in damp and mould among 6 Birmingham City Council failings
Continue reading about Inaction on leaks and vulnerable residents left in damp and mould among 6 Birmingham City Council failings20 February 2024
Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’
Continue reading about Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’15 February 2024
The Ombudsman found severe maladministration by One Housing Group in its record keeping following failures to resolve repair issues, the lack of clear service charge information, and the treatment of a resident’s complaints, all of which caused distress and inconvenience to the resident.
Continue reading about One Housing’s poor record keeping compounds resident distress and landlord failings8 February 2024
Housing Ombudsman’s Complaint Handling Code becomes statutory as it urges landlords to be prepared
Continue reading about Housing Ombudsman’s Complaint Handling Code becomes statutory as it urges landlords to be prepared6 February 2024
Vulnerable resident and family forced to eat Christmas dinner on the floor after landlord inaction on property condition
Continue reading about Vulnerable resident and family forced to eat Christmas dinner on the floor after landlord inaction on property condition1 February 2024
Ombudsman orders £18,800 in compensation after Waltham Forest Council failings in three different cases
Continue reading about Ombudsman orders £18,800 in compensation after Waltham Forest Council failings in three different cases23 January 2024
The Ombudsman has used its latest Spotlight report on attitudes, respect and rights to make several recommendations for landlords and policy makers, including a new Royal Commission for housing.
Continue reading about Ombudsman calls for Royal Commission ‘to re-establish housing policy as a health intervention’ and create a long-term plan for social housing18 January 2024
Resident left sleeping on the floor after Torus failed to tackle spreading mould in the home
Continue reading about Resident left sleeping on the floor after Torus failed to tackle spreading mould in the home17 January 2024
The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published. It is part of our commitment to learning from complaints about our service and to continually improve our performance. Adam Sampson […]
Continue reading about Independent Reviewer’s report published16 January 2024
Croydon Council urged to use learning as ‘springboard to deliver better services’ after four residents experience severe maladministration
Continue reading about Croydon Council urged to use learning as ‘springboard to deliver better services’ after four residents experience severe maladministration