News - Housing Ombudsman

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Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture

14 May 2024

Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture

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Ombudsman appoints new 1,500 strong Resident Panel

9 May 2024

The Housing Ombudsman has appointed its new Resident Panel, with 1,500 residents from across the country to share their views on complaints within social housing and how all of the sector, including the Ombudsman itself, can make improvements.

Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings

25 April 2024

Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings.

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Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise

16 April 2024

Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise

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Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration

9 April 2024

Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration

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Consultation launched on Housing Ombudsman’s proposed approach to Good Practice

26 March 2024

Consultation launched on Housing Ombudsman’s proposed approach to Good Practice

Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory

21 March 2024

Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory

Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings

19 March 2024

Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings

Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints

14 March 2024

Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints

Housing Ombudsman consults on 2024-25 Business Plan following another record year for complaints

12 March 2024

The Housing Ombudsman has launched its consultation on the 2024-25 Business Plan which it will use to deliver an independent, visible and proactive Ombudsman.

Latest News

Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture

Ombudsman appoints new 1,500 strong Resident Panel

Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings

Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise

Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration

Consultation launched on Housing Ombudsman’s proposed approach to Good Practice

Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory

Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings

Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints

Housing Ombudsman consults on 2024-25 Business Plan following another record year for complaints

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