Severe maladministration findings
We published our first report on findings of severe maladministration in 2019-20, and now highlight individual cases on an ongoing basis through the year.
2025-26 publications
- Learning from severe maladministration report, published November 2025
- Learning from severe maladministration report, published October 2025
- Learning from severe maladministration report, published September 2025
- Learning from severe maladministration report, published August 2025
- Learning from severe maladministration report, published July 2025
- Learning from severe maladministration report, published June 2025
- Learning from severe maladministration report, published May 2025
- Learning from severe maladministration report, published April 2025
Earlier publications
-
Published in 2024-25
- Learning from severe maladministration report, published February 2025
- Learning from severe maladministration report, published January 2025
- Learning from severe maladministration report, published December 2024
- Learning from severe maladministration report, published November 2024
- Learning from severe maladministration report, published October 2024
- Learning from severe maladministration report, published September 2024
- Learning from severe maladministration report, published August 2024
- Learning from severe maladministration report, published July 2024
- Learning from severe maladministration report, published May 2024
- Learning from severe maladministration report, published April 2024
-
Published in 2023-24
- Peabody, published 5 March 2024
- Birmingham City Council, published 22 February 2024
- One Housing, published 15 February 2024
- Yorkshire Housing, published 6 February 2024
- Waltham Forest Council, published 1 February 2024
- Torus, published 18 January 2024
- Croydon Council, published 16 January 2024
- Clarion, published 09 January 2024
- Sovereign, published 14 December 2023
- Hackney Council, published 05 December 2023
- Lambeth Council, published 30 November 2023
- Wandle Housing Association, published 23 November 2023
- Manchester City Council, published 16 November 2023
- Stevenage Council, published 15 November 2023
- Metropolitan Thames Valley, published 14 November 2023
- Clarion, published 02 November 2023
- Hyde Group, published 12 October 2023
- Peabody Group, published 05 October 2023
- A2Dominion Group, published 03 October 2023
- GreenSquareAccord, published 07 September 2023
- Onward Homes, published 05 September 2023
- Abri Group, published 31 August 2023
- Sanctuary Housing, published 24 August 2023
- Newham Council, published 22 August 2023
- Six Town Housing, published 17 August 2023
- Stoke-on-Trent City Council, published 15 August 2023
- Waverley Borough Council, published 10 August 2023
- Sandwell Council, published 08 August 2023
- Barking and Dagenham Council, published 01 August 2023
- Southwark Council, published 25 July 2023
- Livv Housing Group, published 18 July 2023
- Aster Group, published 13 July 2023
- Hyde Group, published 06 July 2023
- Peabody, published 27 June 2023
- Milton Keynes Council, published 20 June 2023
- Ealing Council, published 15 June 2023
- Lambeth Council, published 06 June 2023
- Tandridge District Council, published 01 June 2023
- Southwark Council, published 16 May 2023
- Catalyst Housing, published 11 May 2023
- London Borough of Hammersmith and Fulham, published 09 May 2023
- A2Dominion Group, published 04 May 2023
- Metropolitan Thames Valley, published 20 April 2023
- Notting Hill Genesis, published 18 April 2023
- Inquilab Housing Association, published 13 April 2023
- Sovereign, published 05 April 2023
- Westminster City Council, published 03 April 2023
-
Published in 2022-23
- PA Housing, published 23 March 2023
- Cornwall Housing, published 16 March 2023
- 3CHA, published 09 March 2023
- Nottingham City Homes, published 02 March 2023
- Longhurst Group, published 28 February 2023
- Clarion, published 21 February 2023
- Hammersmith and Fulham Council, published 16 February 2023
- Lambeth Council, published 14 February 2023
- Believe housing, published 09 February 2023
- Clarion, published 31 January 2023
- Leeds City Council, published 24 January 2023
- A2Dominion Group, published 12 January 2023
- Wandle Housing Association, published 10 January 2023
- Birmingham City Council, published 12 December 2022
- Orbit Group, published 6 December 2022
- Clarion, published 1 December 2022
- Lambeth Council, published 22 November 2022
- Johnnie Johnson Housing, published 10 November 2022
- PA Housing, published 1 November 2022
- Catalyst, published 20 October 2022
- Onward Homes Limited, published 13 October 2022
- Southern Housing, published 20 September 2022
- Metropolitan Thames Valley, published 3 August 2022
- Clarion, published 26 July 2022
- Birmingham City Council, published 19 July 2022
- Shepherds Bush Housing, published 6 July 2022
- Habinteg Housing Association, published 21 June 2022
- Stafford and Rural Homes (now Housing Plus Group), published 15 June 2022
- London borough of Hackney, published 26 May 2022
- Clarion, published 12 May 2022
- Clarion, published 26 April 2022
-
Published in 2021-22
- Tendring District Council, published 31 March 2022
- L&Q, published 15 March 2022
- London Borough of Lambeth, published 1 March 2022
- Homes for Haringey case summary, published 15 February 2022
- Metropolitan Thames Valley case summary, published 25 January 2022
- Great Yarmouth Borough Council case summary, published 18 January 2022
- LB Ealing severe maladministration case summary, published 11 January 2022
- Anchor Hanover severe maladministration case summary, published 30 November 2021
- Abri severe maladminstration case summary, published 18 November 2021
- Inquilab Housing Association severe maladministration case summary, published 7 October 2021
- Golding Homes severe maladministration case summary, published 29 September 2021
-
Published in 2020-21
Reports
We have a wide range of reports available from Spotlight reports that look at thematic issues to further investigations into specific landlords' failings and our insight and complaint handling reports.
Spotlight reports
Our Spotlight reports concentrate on an area of service provision that we see high amount of failure in through our casework. They examine the issues within this theme and set out recommendations.
Further investigation reports
Our further investigation reports allow us to conduct investigations beyond an individual complaint. This establishes whether there is evidence indicative of a systemic failing in a landlord.
Further investigation reports used to be known as Paragraph 49 reports or special investigation reports. We have amended this wording to be consistent with the Housing Ombudsman Scheme.
Wider order reports
We have gained new powers to issue wider orders under the Social Housing Regulation Act, allowing us to not only address individual complaints from a landlord, but also extend fairness and protection to wider residents.
Insight reports
Our Insight reports provide insight into our complaints data, a selection of valuable case studies and key learning points and recommendations for the sector.
Their aim is to help landlords to make improvements and deliver better services for residents.
Complaint handling reports
Complaint Handling Failure Orders are issued in relation to failings in an individual case where we have taken reasonable steps to seek engagement from a landlord, but the resident remains unable to progress a complaint.
Landlord performance data
Landlord performance data
Our 2023-24 individual landlord performance reports have been published for landlords with 5 or more findings determined between 1 April 2023 and March 2024.
Annual Complaints Review reports
The Annual Complaints Review reports provides an overview of the complaints handled in the housing sector each year to promote accountability and transparency.
Landlord complaint statistics
Every quarter we publish landlord statistics giving a snapshot of what we're seeing in complaints.