Our annual landlord survey is now open. The results will feed into this year’s annual complaints review which provides an analysis of the sector’s performance. Link to survey.

Landlord search/performance data

Is your landlord registered with us?

How has your landlord performed?

Our landlord search below allows you to check if a landlord is registered with us and to look up performance data about some individual landlords.

We are committed to openness and transparency. An important part of this is using our data to provide residents with more information and insight and learning for landlords to improve their services.

Our 2020-21 individual landlord performance reports have been published for landlords with five or more cases determined between 1 April 2020 and March 2021 (see search below). Each landlord 2020-21 performance report shows:

  • the overall outcomes of our decisions
  • our findings by category and decision
  • the types of orders we’ve made for landlords to put things right
  • the timeliness of landlord compliance with orders where the target date for compliance was during 2020-21
  • the total amount of compensation ordered.

We have taken care to ensure the data is accurate by clearing it with landlords in advance. For a detailed explanation of the data in the reports, read our guidance (see helpful links).

We have not created individual reports for landlords with fewer than five determinations as meaningful performance interpretation is not possible. Their figures are published in a separate table. If a landlord does not have an individual report or is not listed in that table, we did not make a formal determination for them in 2020-21.

We have also produced a national landlord report plus a geographical analysis of our 2020-21 determinations by region and by district (see helpful links).


‘Johnnie’ Johnson Housing Trust Limited

Astra House, Spinners Lane, Poynton, Cheshire, SK12 1GA

2 Care

80 Holloway Road, London, N7 8JG

20-20 Housing Co-operative Limited

16 Park Road, Moseley, BIRMINGHAM, B13 8AB

3CHA Ltd

10 Warmington Gardens, Milton Keynes, MK15 9BP

5-8 Helios Road RTM Company Ltd

8 Helios Road, BedZED, Hackbridge, Surrey, SM6 7BZ

700 Club

The Grange Centre, Grange Road Baptist Church, Darlington, Durham, DL1 5NH

A & S Hillman Ltd

38 Westbury Road, NORTHWOOD, HA6 3BX

A2 Enterprises Ltd

Spelthorne House, 18 - 33 Thames Street, STAINES, Middlesex, TW18 4TA

A2 Housing Association

Spelthorne House, Thames Street, STAINES, Middlesex, TW18 4TA

A2 Housing Care & Support

Spelthorne House, 18 - 33 Thames Street, STAINES, Middlesex, TW18 4TA

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