New Complaint Handling Code: Our new Code provides good practice for landlords on fair and effective complaint handling. See this page for details.

Landlord search/performance data

Is your landlord registered with us?

How has your landlord performed?

We’ve expanded our landlord search below so you can look up performance data about individual landlords as well as check if a landlord is registered with us.

We are committed to openness and transparency. An important part of this is using our data to provide residents with more information and insight, and learning for landlords to improve their services.

Each landlord 2019-20 performance report shows:

  • the categories of the enquiries and complaints we’ve received
  • the outcomes of our decisions
  • the types of orders we’ve made for landlords to put things right
  • the timeliness of landlord compliance with orders where the target date for compliance was during 2019-20.

If none of the above were recorded against a landlord during 2019-20, then a report has not been generated.

The reports also include some helpful comparative information.

We have taken care to ensure the data is accurate by clearing it with landlords in advance. For a detailed explanation of the data in the reports and our approach to reporting on landlords groups, see our guidance (see Helpful links).

We are aware of an issue with some reports not displaying correctly. If this is the case, we can provide a copy by email. Contact us at landlordreports@housing-ombudsman.org.uk

We have also produced a geographical analysis of our 2019-20 determinations by region and by district (see Helpful links).

We welcome your feedback using this short survey.

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2 Care

80 Holloway Road, London, N7 8JG

No enquiries or complaints activity in the reporting period

20-20 Housing Co-operative Limited

16 Park Road, Moseley, BIRMINGHAM, B13 8AB

No enquiries or complaints activity in the reporting period

5-8 Helios Road RTM Company Ltd

8 Helios Road, BedZED, Hackbridge, Surrey, SM6 7BZ

No enquiries or complaints activity in the reporting period

700 Club

The Grange Centre, Grange Road Baptist Church, Darlington, Durham, DL1 5NH

No enquiries or complaints activity in the reporting period

A2 Enterprises Ltd

Spelthorne House, 18 - 33 Thames Street, STAINES, Middlesex, TW18 4TA

No enquiries or complaints activity in the reporting period

A2 Housing Association

Spelthorne House, Thames Street, STAINES, Middlesex, TW18 4TA

No enquiries or complaints activity in the reporting period

A2 Housing Care & Support

Spelthorne House, 18 - 33 Thames Street, STAINES, Middlesex, TW18 4TA

No enquiries or complaints activity in the reporting period