Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Decision Case ID 202432006 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 2-bed house. She moved into the property through […]
Decision Case ID 202415333 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident has been a tenant of the landlord since 2014. The […]
Decision Case ID 202508686 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident has said she has mental health vulnerabilities. The landlord has told […]
Decision Case ID 202416104 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in the property which is a ground floor […]
Decision Case ID 202517573 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives with her son in a property that flooded […]
Decision Case ID 202431661 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Secure Tenancy Date 12 December 2025 Background The residents have been tenants of the landlord since June 1998. Both residents […]
Decision Case ID 202327022 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident has been a tenant […]
Decision Case ID 202435735 Decision type Investigation Landlord Fairhive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident and her 5 children live in a 3-bedroom property suitable […]
Decision Case ID 202334825 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident lived in a 3-bedroom, ground […]
The landlord delayed providing a complaint response to the resident. It acknowledged poor communication and investigation of the complaint but had not offered compensation to recognise the distress and inconvenience caused to the resident.