We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202337253 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background The resident complained in April 2023 the landlord had failed to […]
Decision Case ID 202521005 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 May 2026 Background The resident’s complaint concerns the information provided to her following […]
Decision Case ID 202518512 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background During 2025 the resident contacted the landlord to say its contractor could […]
Decision Case ID 202450569 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident told the landlord that the asbestos in her home […]
Decision Case ID 202528228 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date 22 May 2026 Background The resident lives in a third floor flat. The landlord […]
Decision Case ID 202534843 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident complained to the landlord in August 2025. He […]
Decision Case ID 202501385 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 22 May 2026 Background The resident lives in the property […]
Decision Case ID 202406849 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident lived with her adult daughter, who has […]
Decision Case ID 202527715 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident lives in a 2-bedroom flat with her […]
Decision Case ID 202429967 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 22 May 2026 Background On 24 June 2023, the resident asked […]